Leadership & Management

How to lead your people, and manage a company. Find resources here on company culture, leadership training, management tips, and more.

Trust in the Workplace: It’s More Than Just Experience, It’s About Keeping Promises

Hey there! Let’s settle into our favorite coffee shop corner and dive into a topic that’s been swirling around in my head. If we don’t have trust from another person in a relationship, it’s almost certain we have no influence, and we can all agree you can’t lead effectively without influence. Today, we’re talking about trust in the workplace and how this old concept is taking on new meanings in our fast-paced, information-rich world. The Information Age and Trust Rewind to 40 years ago, pre-internet. Picture a lawyer with exclusive access to legal texts

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Crafting Memorable Moments – The Art and Science of Elevating the Customer Experience

Let’s face it, restoration is not a glamorous industry. In fact, our moments are filled with heartache, tragedy, confusion, anger, sadness, and loss. Our job is to serve others and make the best of a bad situation. The reality is, no one really wants your trucks at their home or business, but they do need them there. We are tasked with a responsibility when tackling even the simplest of restoration jobs…do our very best for the situation and the customer, because without them, you don’t have business. I learned very early on in business

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Maintaining Culture With The Monthly Meeting

Before we dig into this month’s topic, let’s make sure you’ve checked all the boxes we’ve talked about so far in the Culture Under Construction series: You know what culture is, and you’ve taken steps to measure how you’re doing You’ve created a healthy environment where people feel safe, loved, and appreciated You have clearly defined your mission and values and you communicate them regularly You have a recruiting and interviewing process that revolves around your culture You have systems in place to ensure you’re having regular conversations with your team and you’re investing

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Embrace the Future: Intentionally Charging Ahead in the Transformation of How We Do Work

At its core, frustration and disappointment often arise from unmet expectations within a team or unfulfilled commitments to oneself. However, in the realm of communication, this frustration can be compounded by the misconception or illusion that effective communication has even taken place to begin with. As it relates to communication and setting expectations with clarity, imagine a playbook that guides every team member to success, ensuring that no task is overlooked, and goals are achieved with precision. This is the transformative power of checklists; a tool that has reshaped Southeast Restoration in our approach

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The Importance of Telling Stories

Like many in the restoration space, I am fortunate enough to work for a rapidly expanding company. On my hiring date, the employees at Violand could all fit comfortably around a standard breakfast table, elbow room wealthy. Today, we need to make reservations in the big private room of a restaurant if we want to break bread together. That’s great, right? Bigger’s better … except when it’s not. When breakneck expansion overtakes culture, companies often surrender what made them special. While business buzzwords like synergy, holistic, and touchpoint often get eye rolls because they’ve

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Navigating the Restoration Industry’s M&A Landscape in 2024

As we look at the restoration market today, the view is much different than it was only a year again. As we move into 2024, the fluid, changing dynamics of both Main Street and M&A transactions in our industry are a mixed bag of pleasant surprises and predicted challenges. Now is the time to take note and make important changes as you prepare to bring your business to market in the next year.  Interest rates have increased, which directly affects SBA purchases. Buyers are re-emerging and banks continue lending in the Main Street marketplace.

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Five Things Every Restorer Should Know About Data

Data is one of the most powerful tools in a restorer’s (metaphoric) toolbox. “This is true, unless your data is inconsistent, inaccurate, and the data collection practices you’ve allowed take root in your team are spotty at best,” states Leighton Healey, CEO of KnowHow, in his recent article. Especially, as AI (artificial intelligence) becomes more accessible and relevant in our daily lives, restorers should be paying attention to their data. Read through the topics below to learn five things all restorers should understand about data, for the sake of their business. Types of data

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Cultivating a Learning Culture at Work: Because Growth Never Takes a Day Off

In today’s fast-paced and dynamic work environment, the concept of a learning culture has transcended mere buzzword status to become a strategic necessity for companies striving to stay ahead in the competitive game. Developing a learning culture is not just about occasional training sessions; it’s a holistic approach that fosters personal and professional growth, creating an environment where curiosity is celebrated, collaboration is encouraged, and learning becomes an integral part of everyday life. So, how can organizations contribute to developing a robust learning culture at work? Let’s explore this in greater detail. Embrace Curiosity:

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Part 3: Growing Your Business Online & IRL

Whether you play the insurance game or not, every restorer can generate leads online and in real life through these opportunities: Fire departments Plumbers Website Search Engine Optimization (SEO) Social media Reviews Restoration Industry Association We all have finite resources, so you’ll want to determine which mix of opportunities best fits your company’s market, skillset, and budget. Fire Departments Chasing fires is a time-honored tradition in the restoration industry. Restoration contractors are critical in helping communities recover from disasters such as fires. When a fire strikes, contractors quickly clean up and restore damaged homes

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How is Your Executive Function?

I have the honor of leading a weekly mastermind group of home service business owners. Our group has met every Tuesday for several years and we have a solid roster of business owners who run successful service businesses. Recently, the topic for our weekly conversation was “executive function” and how a lack of skill in this area can negatively affect a business. As I was preparing for this meeting, I was becoming increasingly uneasy. I looked at the list of executive function traits and realized I had serious problems in many areas on my

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