Training & Education

Training and education resources on everything restoration-related from A to Z.

Striking the Balance: The Art of Being Fair Yet Firm in Upholding Company Standards

In the dynamic landscape of our restoration businesses, maintaining a delicate equilibrium between being fair and firm in holding company standards is paramount. The essence of effective leadership lies in fostering a culture of accountability while ensuring that team members are treated with equity and respect. While it is imperative to drive self-accountability within the organization, there are times when direct and decisive action is warranted to address shortcomings in performance or behavior. Holding firm to company standards is a non-negotiable aspect of organizational success. These standards serve as the bedrock upon which the

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Embracing Sustainable Luxury: Four Ways High-End Restoration is Going Green

Luxury and sustainability are two words that you don’t often see together. Luxury can imply excess, and sustainability can imply restraint.  But those implications aren’t always accurate especially when it comes to high-end restoration. New technologies and techniques in the industry are emerging and evolving every day. As a result, it’s possible for cleaning and restoration professionals and their clients to restore elegant properties to their original splendor, all without consuming excessive energy or resources. Here are four ways that high-end restoration is going green.  Retaining a building’s original features. Older buildings in need

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Restoration Technical Institute Announces Available Training Courses for 1st Quarter of 2024

Restoration Technical Institute (RTI) announces available training courses for 1st quarter of 2024.  Visit our website for additional learning opportunities including health, safety and compliance courses, FREE webinars and more: IICRC Water Restoration Technician (WRT) – Virtual w/Destry Ransdell  DATE: January 9-11, 2024 TIME:  10AM – 5PM (EST) COST:  $499 IICRC Applied Microbial Remediation Technician (AMRT) – In Person w/Destry Ransdell  DATE: January 16-19, 2024 TIME:  8AM – 5PM (EST) COST:  $1,195 IICRC Water Restoration Technician (WRT) – Virtual w/Destry Ransdell DATE: February 20-22, 2024 TIME:  10AM – 5PM (EST)

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A Restorer’s Perspective on Technology Advancements

Paul Davis Restoration of Greater Rochester, New York, has grown 10 times over the past eight years, largely driven by our embrace of the many technological advancements that have been made available to this industry during that timeframe. Being open to new technology and its benefits has played a major role in our 30% growth each year since acquiring the franchise location.  Over the last 10 years, technology use in the restoration industry has rapidly gone from a convenience to necessity. The best way for me to portray the importance of technology would be

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The Employee Experience: Recruiting and Interviewing

When restorers get together, there’s a good chance hiring and retention will come up in conversation. In fact, in last year’s State of the Industry report by C&R and KnowHow, hiring was the number one answer to the question, “What do you find as the biggest challenge for your restoration company?”   Hiring is harder than it’s ever been before, but there’s one thing we may be doing that’s making hiring more difficult than it needs to be: settling for any person instead of being patient and finding the right person. What makes someone

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Restoration Technical Institute 4th Quarter Course Listing Now Available

Restoration Technical Institute (RTI) announces available training courses for 4th quarter of 2023. Visit our website for additional learning opportunities including health, safety and compliance courses, FREE webinars and more:  IICRC – Applied Structural Drying (ASD) – In Person: Destry Ransdell  DATE: October 17-19, 2023 LOCATION: 1145 Commons Boulevard, Reading, PA 19605 COST: $1,195 2023 Owner’s & Manager’s Retreat – In Person: Various Presenters  DATE: November 2-3, 2023 TIME: 8AM – 5PM (EST) LOCATION: 1145 Commons Boulevard, Reading, PA 19605 COST: $795  Water Restoration Technician (WRT) | Applied Structural Drying (ASD)_COMBO  In

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How Compassion Helps Restorers Uncover the Unexpected Rewards of Biohazard Cleanup

In the biohazard cleanup industry, where our services include crime scene and suicide cleanup, hoarding situations, undiscovered deaths, and other moments of unexpected crisis, we frequently meet our clients in the midst of trauma. They are often experiencing a wide range of intense emotions, including shock, grief, guilt, or shame. The technical expertise and professionalism that biohazard cleanup services provide is critical to helping clients get through their distress. Failing to properly clean a site could trigger more interruptions and potentially hamper the grieving or healing process, so getting the job done right the

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Restoration Technical Institute Announces the Launch of Learning Paths

Restoration Technical Institute proudly announces the launch of Learning Paths, a transformative component within their acclaimed Digital Training Solution. This breakthrough offering empowers companies to equip their teams with the tools that yield high-impact results with just a single click. Learning Paths consist of meticulously curated courses and activities, strategically designed to achieve specific learning outcomes.  By introducing interactive Learning Paths, Restoration Technical Institute redefines conventional training methods, dismantling barriers and fostering a culture of continuous learning that engages the entire team and delivers tangible results. It’s a paradigm shift beyond mere content—it’s about

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Did Science Fail During COVID-19?

The COVID state of emergency was officially lifted in May. For practical purposes, the emergency ended about a year earlier. I am the chairman of the Cleaning Industry Research Institute (CIRI), a cleaning science organization. What I am about to write goes against interest, if interest is defined as promoting science. And I want to be clear that my words are not the official position of CIRI. CIRI has not taken a position and others in the organization may well disagree with me. If that is the case, perhaps in a subsequent issue a

Read More » Partners with Large Loss Mastery to Offer Online Classes, an IICRC approved school and restoration education platform, has joined forces with Large Loss Mastery, the leader in large loss disaster recovery training, to present an exciting opportunity for professionals seeking top-tier education in large loss restoration. The partnership brings Large Loss Mastery’s highly acclaimed classes to an online live-stream format, enabling students from around the world to access this comprehensive training conveniently from their own locations. Large Loss Mastery has long been recognized as a trailblazer in the disaster recovery industry, offering specialized training to professionals involved in managing and mitigating large-scale

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