Dear David

Every industry needs knowledgeable professionals. C&R Magazine’s commitment to keeping professionals informed inspired the monthly column “Dear David.”  This will provide C&R subscribers with knowledge in an area that touches almost every aspect of the work they do–Insurance.

Dear David: Help Us Settle a Dispute During the Appraisal Process!

Dear David, Our customer’s insurance carrier is disputing our bill and our customer just wants to pay us on their credit card. We have seen stories about restoration contracts that place the burden of the agreed price on the restorer. Likewise, we have seen stories about having an assignment of benefits. We are confused about the appraisal process and how this can resolve the price dispute with the insurance company? Dear Appraisal Confusion, It is normal to be confused by the appraisal process. As hyped as the process has become, not a lot of

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Dear David: Help! The Adjuster Misunderstands the Engineering Report

Dear David, The insurance company retained an engineer and our customer asked us for our thoughts about the report. We read it, and it seems the adjuster could be mistaken about what the engineer is saying. How could we help our customer without changing lanes? Dear Changing Lanes, Mistakes are going to happen, addressing them in a professional and thoughtful manner has provided us with good results and a positive reputation. The same could work for you. A technique can involve 1) recognizing the connection between the report and your work; 2) asking questions;

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Dear David: How Important is Tracking Sub-Contractor’s Liability Insurance?

Dear David, How important is tracking sub-contractor’s liability insurance? My insurance agent says that tracking sub-contractors’ insurance coverages is important. This seems like a lot of work for no reason. Dear Sub-Tracker, Your insurance agent is correct, but it is more important that you understand a potential reason. A primary reason tracking is important is that it could be a necessary condition before your liability insurance covers a loss. This means, that if you are not tracking subcontractors’ insurance—your insurance policy has no obligation to cover a claim. The following is one example of

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Dear David: Why Does Doing the “Right Thing” Get Me in Trouble?

Dear David, Why does doing the “right thing” get me in trouble? Having been a contractor for over a decade, I know a thing or two about insurance coverage. Recently, my customer’s adjuster didn’t seem to understand how insurance coverage worked. I took the time to write them a professional email explaining how the coverage applied to the loss. Months later, I received a letter from the state Department of Insurance. Why can’t I have an opinion about insurance coverage? Dear “Right Thing,” Opinions are not the problem; it is what you do with

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Dear David: We Got Scammed! Why Won’t Our Insurance Cover the Loss?

Dear David, We got scammed! My company recently received a large product order from a known client. After ordering, the client asked for a delivery address change – no big deal. Thirty days later, when we did not receive payment, my client confirmed they did not actually place the order. I filed an insurance claim but was denied. What happened, and why didn’t our insurance cover the loss? Dear Scammed, Unfortunately, your company was a “purchase order scam” victim. For everyone’s benefit, let’s explain how purchase order scams work. Initially, bad actors email businesses

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Dear David: How Can I Protect My Company From Ransomware Attacks?

Dear David, I am a small business owner who recently sustained a ransomware attack. The attack encrypted our company’s data and created considerable expense. For example, without access to client data and appointment logs, all upcoming appointments were lost. I have an offsite backup, but it too was compromised. At that point, I hired a forensic computer expert and paid the ransom since it was the only way to retrieve the encrypted data. Unfortunately, 15% of data was unrecoverable so the staff worked around the clock to recreate it at considerable cost. How can

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Dear David: How Can I Overcome a Denied Insurance Claim?

Dear David, This summer, our kitchen was damaged by water. We have a home warranty and homeowners insurance.  Fortunately, the warranty paid to repair the leaking pipe. Initially, the insurance company’s adjuster authorized the water mitigation company’s estimate but then denied our claim.  The denial said, “[T]here was rot where the leaking occurred, indicating this leak has been ongoing for quite some time. We cannot approve this claim and must deny it.”  The insurance company has stopped communicating and it feels like our claim was wrongly denied. What can be done?  Dear Wrongly Denied,

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Dear David: How Does Insurance Cover Employee Theft?

Every industry needs knowledgeable professionals. C&R’s commitment to keeping professionals informed inspired this monthly column, “Dear David.”  This column gives C&R subscribers knowledge in an area that touches almost every aspect of the work they do: Insurance. “Dear David” gives readers the opportunity to ask insurance and risk management related questions to someone who is not selling insurance products. These questions can focus on all manner of claims, the structure of an insurance program, risk management techniques, safety, various aspects of compliance, and so much more.  Taking another example from the October issue of

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The New C&R Column, Dear David | A Chance to Ask the Adjuster

Every industry needs knowledgeable professionals. C&R Magazine’s commitment to keeping professionals informed inspired the monthly column “Dear David.”  This will provide C&R subscribers with knowledge in an area that touches almost every aspect of the work they do–Insurance. “Dear David” gives readers the opportunity to ask insurance and risk management related questions to someone who is not selling insurance products. These questions can focus on all manner of claims, the structure of an insurance program, risk management techniques, safety, various aspects of compliance, and so much more. As an example, the latest issue of

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