Long-term Loyalty and Considering the Lifetime Value of Your Customer

We talk KPIs and analyzing data a lot when discussing the health of your business and how to really build a business that performs. One of the most important KIPs for me? The lifetime value of a customer. Are you tracking your customer journey and considering their value in the future or simply today? Service revenue is driven by the lifetime value (LTV) of your customers, and despite the nature of emergent disaster restoration projects, considering your LTVs gives long-term perspective in a space where the immediate transaction is often top of mind. In

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5 Essentials for Initial Reports

In order to protect your customer, protect your business, and get paid for your work, every file should include these five basic notes. In this quick tip, learn about each of these essentials and how they should be included effectively.

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I Haven’t Found a Handbook Yet that Prepared Me for Business Ownership

It’s been a few, well, decades since my college years, but as I look back, I don’t ever recall anyone offering a class on what it means to be a business owner. Sure, I took all of the business finance classes, a marketing course or two, and many business classes with textbook answers. Most of those courses taught me how to work in someone else’s business. The path less traveled to business ownership is filled with highs and lows. It’s a space where what you do every day affects the livelihoods of others and

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Spring Home Maintenance Tips – Preparing Your Property for the Upcoming Season

Winter weather can wreak havoc on your home, but you can minimize damage with a little spring home maintenance. Before your spring-cleaning project, use our property owners’ maintenance tips to put your property in top condition. Proactive maintenance can help prevent costly repairs by catching minor problems early and repairing them before they become big problems. Some maintenance tasks are easy for the average homeowner, while others require a professional — like an arborist or an HVAC technician. Let’s explore the checklist of essential spring maintenance tasks to prepare your home for spring and

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How Restorers Can Get Paid

Ever find other restoration contractors get paid faster than you do? There’s a really common reason why. Listen in as restoration expert Kris Rzesnoski explains what they’re doing differently.

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Collaboration in Claims Management: Elevating Partnerships Among Carriers, Contractors, and Property Owners

Sponsored content provided by Accuserve. At Accuserve, we are committed to fostering strong and balanced partnerships among insurance professionals, contractors, and property owners. Our goal is to enhance these relationships to streamline the claims management process, ensuring collaboration that leads to optimal outcomes and safer, well-maintained homes and a positive experience for everyone involved. Traditionally, the Managed Repair space has been marked by fragmentation. We are transforming this by integrating technology-driven accuracy, expertise, and reliable impact. Our approach is centered on creating a more human Managed Repair Experience—an initiative that continuously evolves as we

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Making Your 2024 List Smaller

We’re nearly three months into our 2024 goals, and if you’re like most restoration business owners– and honestly like most of us on this planet – you haven’t checked off as many goals as you’d like. The truth is, that’s normal. Goals for the new year tend to be big, and that doesn’t always give us a lot of positive momentum toward knocking down what we set out to achieve. Going into Q2, let’s try a reset. Add smaller goals or break down larger ones into smaller steps.Think 30-day and 60-day goals, things you

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Restoration M&A is Important to Your Business Long Before Any Sale

Chances are, you’re a small business owner like me. You’re building this business that has (hopefully) seen some really great successes as well as a challenge or two. In business ownership, you’re in the trenches. You’re making the important decisions that impact the bottom line and the lives of others. You’re in the present most of the time and looking ahead means looking to the next quarter, next project, next expansion. There’s another side to business ownership, and it’s one I spend most of my time in. Healthy businesses are watching what’s happening in

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Empowering Contractors: Communicating Ice Dam Risks to Homeowners and Streamlining Repairs

Sponsored content provided by Accuserve. As a dedicated contractor specializing in addressing the aftermath of ice dams, your role is crucial in both educating homeowners about potential risks and efficiently executing repairs. At Accuserve we believe that an empathetic and human-centric approach is the best way to serve our stakeholders, including contractors and homeowners.  The key to a positive experience is effective communication.  This guide aims to equip you with effective communication strategies to convey ice dam dangers to homeowners and streamline your repair processes for optimal results. 1. Articulating Ice Dam Risks to

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