Regular Columnists

Embracing Commander’s Intent: Building Leaders Through Organizational Integrity

Hey there! Let’s settle in with our virtual coffees and chat about something that’s vital if we’re looking to scale our restoration businesses: the notion of ‘commander’s intent.’ Understanding the commander’s intent means understanding the why of what we do. In an ideal world it means team members have the ability to lead and effectively make decisions at all levels of the organization because they have a clear understanding of what the underlying values are that drive our organization’s decision making. This enables staff members to make decisions when process or procedure doesn’t clearly

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Striking the Balance: The Art of Being Fair Yet Firm in Upholding Company Standards

In the dynamic landscape of our restoration businesses, maintaining a delicate equilibrium between being fair and firm in holding company standards is paramount. The essence of effective leadership lies in fostering a culture of accountability while ensuring that team members are treated with equity and respect. While it is imperative to drive self-accountability within the organization, there are times when direct and decisive action is warranted to address shortcomings in performance or behavior. Holding firm to company standards is a non-negotiable aspect of organizational success. These standards serve as the bedrock upon which the

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Trust in the Workplace: It’s More Than Just Experience, It’s About Keeping Promises

Hey there! Let’s settle into our favorite coffee shop corner and dive into a topic that’s been swirling around in my head. If we don’t have trust from another person in a relationship, it’s almost certain we have no influence, and we can all agree you can’t lead effectively without influence. Today, we’re talking about trust in the workplace and how this old concept is taking on new meanings in our fast-paced, information-rich world. The Information Age and Trust Rewind to 40 years ago, pre-internet. Picture a lawyer with exclusive access to legal texts

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Cultivating a Learning Culture at Work: Because Growth Never Takes a Day Off

In today’s fast-paced and dynamic work environment, the concept of a learning culture has transcended mere buzzword status to become a strategic necessity for companies striving to stay ahead in the competitive game. Developing a learning culture is not just about occasional training sessions; it’s a holistic approach that fosters personal and professional growth, creating an environment where curiosity is celebrated, collaboration is encouraged, and learning becomes an integral part of everyday life. So, how can organizations contribute to developing a robust learning culture at work? Let’s explore this in greater detail. Embrace Curiosity:

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How is Your Executive Function?

I have the honor of leading a weekly mastermind group of home service business owners. Our group has met every Tuesday for several years and we have a solid roster of business owners who run successful service businesses. Recently, the topic for our weekly conversation was “executive function” and how a lack of skill in this area can negatively affect a business. As I was preparing for this meeting, I was becoming increasingly uneasy. I looked at the list of executive function traits and realized I had serious problems in many areas on my

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What Can We Learn From Musk?

I recently finished the new Elon Musk biography by Walter Isaacson.  Elon Musk has always been polarizing if you’ve followed his meteoric rise as a silicon valley entrepreneur. But in the last few years, he’s become a rockstar to some, and the village idiot to others, thanks in large part to his frequent rants and tantrums on Twitter. To date he’s posted more than 19k tweets on the platform.  In spite of his behavior on Twitter and his insane workaholic persona, if you look at the sands of time, Musk has consistently deployed a

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Looking Outward: Finding New Perspectives in Other Home Service Industries

I have been very fortunate over the last few years to meet many amazing people in the home services industry. When I started the Blue Collar Nation podcast I never dreamed I would get to meet and interview so many highly intelligent and uber-successful people. I feel it is important to always be learning, so podcasting has been a labor of love for me. I have made it a practice of mine to always be on the lookout for new ideas and best practices from people with different experiences than my own. On the

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Know Thy Customer

In the fast-paced world of disaster restoration, we often find ourselves caught up in the whirlwind of operations and logistics, focusing primarily on the ‘how’ and ‘when’ of service delivery. However, it’s crucial to pause and consider the ‘who’ we are serving – our customers. Understanding your customer is not just a nice-to-have; it’s a must-have for any successful business in our industry. It’s about digging deep, really getting to know them, and tailor-fitting our approach to meet their unique needs. Let’s face it, in our field, we deal with people at some of

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Navigating Tomorrow: A Deep Dive into the Future of Human Resources in 2024

As we stand on the precipice of 2024, the world of Human Resources is undergoing a profound transformation, fueled by cutting-edge technology, a workforce that demands flexibility, and an unwavering commitment to employee well-being. This journey into the future is not just a continuation of the traditional HR role but a reimagining of its purpose, aligning it more closely with the dynamic needs of an ever-evolving global workforce.  Pioneering Technological Integration  The integration of advanced technologies is revolutionizing HR operations in 2024. Artificial Intelligence (AI) and automation have become instrumental in streamlining the recruitment

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HR – Get Out of the Transactional Box

Speaking to all my fellow HR professionals and anyone who carries out HR duties. Over the years, Human Resources has gone through a roller coaster of duties and functions. From the humble Personnel Department to Human Resources to People Operations, the HR function of a company has gone through a few different names, looks, and personalities. But the fundamental duties of HR never changed, all transactional with little true relational value. Why do you think everyone dreads HR? It is the responsibility of HR to do the hard transactional work, to be the “bad

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