Restorer’s Circle

Maintaining Culture With The Monthly Meeting

Before we dig into this month’s topic, let’s make sure you’ve checked all the boxes we’ve talked about so far in the Culture Under Construction series: You know what culture is, and you’ve taken steps to measure how you’re doing You’ve created a healthy environment where people feel safe, loved, and appreciated You have clearly defined your mission and values and you communicate them regularly You have a recruiting and interviewing process that revolves around your culture You have systems in place to ensure you’re having regular conversations with your team and you’re investing

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The Culture Guide

In the Onboarding section of the Employee Experience series, we briefly covered the value and purpose of a culture guide. A culture guide prepares a new team member to seamlessly integrate into your culture by clearly communicating what will be expected of them instead of leaving them to figure it out on their own.  A culture guide is not the same as a handbook. You can think of the handbook as a document for the employee, and the culture guide as a document for your team member. The handbook is the appropriate place to

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The Employee Experience: Separation

Hide or Hug I have a litmus test to tell me how well I handled an employee separation. I call it “Hide or Hug.” Basically, it’s what I might do when I see that person out in public after we’ve parted ways. I’ve done my fair share of hiding from former employees. The first person I ever fired ended up in line behind me to board a plane not too long ago. I hid. I should have apologized to him for how I handled his departure, but I just avoided him and hoped he

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The Employee Experience: Recruiting and Interviewing

When restorers get together, there’s a good chance hiring and retention will come up in conversation. In fact, in last year’s State of the Industry report by C&R and KnowHow, hiring was the number one answer to the question, “What do you find as the biggest challenge for your restoration company?”   Hiring is harder than it’s ever been before, but there’s one thing we may be doing that’s making hiring more difficult than it needs to be: settling for any person instead of being patient and finding the right person. What makes someone

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The Employee Experience: Onboarding and Retention

When you’ve found the right candidate for the right seat and they’re the right culture and values fit, it’s time to get an offer in their hands. A written offer may seem like a basic thing, but I’ve heard enough horror stories from candidates and workers in the industry to know that employers have the opportunity to elevate their hiring practices, starting with offer letters that clearly outline compensation.  As with every other step in the hiring process, put yourself in the employee’s shoes to see it from their perspective, especially if your offer

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Communicating Culture

I’ll be the first to admit that sometimes I expect people to read my mind. For example, during a recent leadership team meeting, I mentioned that I was frustrated because I had asked someone to do something and they hadn’t done it yet. A coworker asked me if I had given the person a due date. My response? No, I had not. Here’s what I was saying in my head: Do I need to give someone a due date? Shouldn’t they know that I want it done quickly?  Have you ever found yourself saying

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A Culture of Safety

Without people, a positive company culture isn’t relevant. Restoration company owners are in the people business, and the people we are responsible for just happen to restore damaged properties. We expect our team members to give us everything they’ve got when they’re at work. But how often do we stop and ask ourselves if we’re giving them everything we’ve got? If I asked you if your business is focused on safety, what immediately comes to mind? I bet the majority of us are going to say, “Of course! We conduct OSHA required training on

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What Is Company Culture and How Is It Measured?

Publisher’s Note: Welcome to an all-new regular column in C&R, authored by restorer, industry leader, and CEO Katie Smith. The first week of every month, be on the lookout for a fresh Culture Under Construction column from Katie where she will share wisdom, experience, and actionable steps you can take to continue to build a healthy culture in your company. If I asked you to describe your company’s environment and how your team treats each other using just three words, what words would you choose? I’ll give you a minute to think about it. Grab a

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Managing Profitability in a Family-Run Business | Restoration Master Class Episode 10

Family businesses account for 64% of the U.S.’s GDP, and account for 62% of the country’s employment and 78% of new job creation, according to the Conway Center for Family Business. Family-run businesses are a crucial and vital part of our economy, and also present unique challenges with relationships, succession, and money management. In the 10th episode of our Restoration Master Class on Profitability, sponsored by Encircle, ATI’s Chief Acquisition Officer and second-generation restorer Jeff Moore shares his insights on what it takes to not just have, but grow and nurture a successful and healthy

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You Want More Control of Your Life? Let Go!

I am sure most business owners have been through some pretty scary times at one point or another. There always seems to be some peril lurking around the corner, like losing a key employee, two bad quarters in a row, someone getting badly hurt on the job, or a cash crunch just to name a few. I can remember a certain situation like it was yesterday. It was a late October Saturday night and my wife just went to bed. I was alone by the fire pit trying to watch Penn State play Michigan

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