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Low Moisture Cleaning for High-Value Contents

Imagine a baseball signed by Babe Ruth, valued at $22,000, contaminated with tear gas. Picture a bisque doll from the 1870s, valued at $12,000, tainted with fire residues. Envision a Beatles vinyl record and album cover, valued at $17,000, affected by Condition 2 mold. Think about a modern Dior wedding dress, valued at $5,000, contaminated with fire suppressant foam. What do they all have in common? They were all successfully cleaned and restored using low-moisture cleaning methods! Wet and damp cleaning practices can cause moisture-driven issues on delicate or sensitive surfaces, such as shrinkage,

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Lien It Or Lose It! Strongest Collection Tool In A Contractor’s Toolbox

Introduction to Construction Liens Did you know that Construction Lien laws have been in place since 1791? Thomas Jefferson established the Construction Lien Law to facilitate the construction of Washington, D.C. (located in Maryland at that time). For more than 230 years, these laws have been safeguarding contractors and their rights. The law is on your side, and it’s essential to understand and leverage your legal rights to ensure you receive proper payment. Construction liens, also referred to as mechanic’s liens or materialman’s liens, serve as powerful legal instruments designed to protect the rights

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Striking the Balance: The Art of Being Fair Yet Firm in Upholding Company Standards

In the dynamic landscape of our restoration businesses, maintaining a delicate equilibrium between being fair and firm in holding company standards is paramount. The essence of effective leadership lies in fostering a culture of accountability while ensuring that team members are treated with equity and respect. While it is imperative to drive self-accountability within the organization, there are times when direct and decisive action is warranted to address shortcomings in performance or behavior. Holding firm to company standards is a non-negotiable aspect of organizational success. These standards serve as the bedrock upon which the

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Enhance Restoration Profits: Customer Acquisition Costs

For most restoration companies, water damage mitigation jobs are the lifeblood of their organization. The ability to leverage equipment to scale earnings well beyond the limits of their workforce, coupled with solid profit margins, make this both a lucrative and competitive space. Getting water damage leads can be tricky, and making sure they are profitable leads is even more challenging, especially as pay-per-lead vendors announce sizeable increases in their cost-per-call pricing in 2024.  But, cost aside, as long as you measure the right metrics, the sky’s the limit for your growth potential. Today, we’ll

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The Restoration Dictionary: Part 2

Effective communication between the various stakeholders in our industry relies on the use of a shared language with clear meanings. Recognizing this need, the IICRC has developed the IICRC Standards, providing industry professionals with a common language and set of definitions. In this article, we’ll cover a few key terms that all cleaning and restoration professionals should know. If you missed it, make sure to review the first set of definitions in Part 1 of The Restoration Dictionary series. Abatement: This is the process of removing the presence of hazardous materials such as asbestos

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Don’t Touch the Oscar: Going Beyond Technical Training for Technicians

In  the restoration industry, we work in people’s homes and offices. Our companies are in the most intimate and private portions of people’s lives during a time when stress is very high.  What could possibly go wrong?  To add to this equation, who are we sending out to spend the most time on the jobsite? Field technicians.  Most restorers struggle with attracting and retaining technicians. The job is hard and often thankless, and it is left to those who have minimal job skills, often come from tough backgrounds, and may be lacking in areas

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The ABCs of Casualty Claims for HOAs

As of 2022, the Foundation for Community Association Research estimates that 74.2 million Americans, or roughly 28% of the U.S. population, now live in some sort of a homeowners association. They are everywhere, from urban vertical residential towers and mixed-use condominiums, to sprawling planned communities in suburbia.  Restoration companies work at a frenetic pace, often times under intense deadlines and pressure situations to preserve property. Many companies use different contracts for different types of work, for example, mitigation versus reconstruction work. Estimates are generated based on sophisticated software and created early in the process

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Maximizing Efficiency: Revolutionizing Restoration with Proptech

The integration of property technology (proptech) has brought about a revolution in the restoration industry. By streamlining property loss documentation and project management, enhancing communication, and enabling more robust data analysis, proptech has simplified complex workflows. This innovative technology empowers professionals to optimize their operations effectively. Are you leveraging these advanced technologies and digital solutions? If not, you might be missing out. They’re proven to help efficiently manage projects, monitor progress, and ensure seamless collaboration. It’s time to unlock the full potential of proptech and enhance your approach to restoration projects. The Role of

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Sales Automation: A Comprehensive Approach to Your Sales Outreach Process

This article dives into the power of sales automation, focusing on its ability to streamline the sales process and liberate sales professionals from the mundane, time-consuming tasks that often bog down their productivity. The primary goal of this article is to explore how sales automation can assist your sales teams, enabling them to focus on what they do best: building relationships and closing deals. We will dissect the sales process, discuss specific commercial sales strategies, and identify key areas where automation can be implemented to reduce  ‘drag’ on sales personnel. This includes automating routine

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Case study Old Georgetown

Case Study: Restoring the Historical Old Georgetown City Hall

Share a little bit about your company – its background, location, etc. Charter Construction, based in Seattle, has been building, renovating, remodeling, and providing disaster response in the Pacific Northwest for over 40 years. Their service offerings include remediation, disaster solutions, commercial, custom homes, and senior living. Charter Construction has been a part of the Georgetown neighborhood for nearly 20 years. Charter Construction recently partnered with NeighborCare Health to restore the Old Georgetown City Hall building, a historic landmark that has served the community for 114 years. When did you first get the call

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