Restoration Today

The restoration industry is facing a new reality: fewer insurance claims, tighter margins and a changing consumer mindset. In this episode, Jeff Moore, Chief Acquisitions Officer at ATI Restoration, breaks down what’s driving the decline in claim volume and why restorers can’t rely on the old business model to carry them forward. Jeff shares why understanding your bottom line matters more than ever, how higher deductibles and rising premiums are changing consumer behavior, and why restoration companies need to become more proactive about connecting directly with consumers. From shrinking TPA volume to narrowing profit

Emergency Response Plans have come a long way from a binder sitting on a shelf. Today, digital ERPs can give commercial clients instant access to critical property information—and give restoration companies a powerful way to build relationships before disaster strikes. In this episode, Michelle & Jeff Carrier, of Restoration ERP, explore how restoration companies can use ERPs to differentiate themselves, win commercial clients, and move from reactive sales to proactive partnerships. From documenting shutoffs and access points to building communication trees and understanding a client’s real pain points, the right ERP can be much

Asbestos isn’t a thing of the past—and assuming it is can put your crew, your customers, and even your family at risk. Dr. Catherine Perrault, Chief Medical Officer at the Mesothelioma Center, breaks down the myths, the science behind asbestos exposure, and the practical steps every restoration company should take to stay safe.

Claim volume is down—but the complexity of the industry is rising. Aaron Brunko President of Property and Restoration Solutions at Verisk breaks down what’s driving the shift, from changing consumer behavior to tighter margins, and how AI-powered estimating is reshaping the future for contractors.

Most restoration owners think they understand their numbers… but they’re only seeing what’s above the waterline. In this episode, John Barnes, President & CEO of Pendleton Street Business Advisors, breaks down what it really takes to understand your financial health—from cash flow and margins to smart growth and long-term value. If you’re navigating tighter margins, fewer claims, and more pressure from carriers, this is a must-watch on how to build a more resilient, profitable business.