5 Questions

5 Questions with Debbie Bogar

Debbie Bogar is well-known in the RIA as one very active member. She’s served in a variety of roles: as a former Restoration Affiliates (RA) President, RIA Board Member, and on the RIA Finance Committee. She is the CFO of Woodard Cleaning and Restoration in Saint Louis, Missouri, which was founded back in 1946. 1. As a member of the Finance Committee and RIA’s Director at Large, what, in your opinion, are the mostimportant things RIA has accomplished so far? What would you like to see happen in the future? I believe that one

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5 Questions with Carol Driscoll

Carol Driscoll, Technical Director at BELFOR, started out young in the restoration industry, first working in her parent’s business. Over the last three decades she’s gained numerous certifications and won several industry awards and accolades – the latest of which is the 2020 Women in Restoration Award, which recognizes those blazing a trail for their peers in the restoration industry. First, congratulations are in order, as you’ve just received the 2020 Women in Restoration Award! What are yourthoughts around this? I am truly honored and humbled. When I think of all the amazing, brilliant

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5 Questions with Barry Swidler

Barry Swidler is a fourth-generation owner of American Fire Restoration, a family business that began in 1917. He is currently the president of that company, based in Queens, New York. He is also the chair of the RIA Advocacy and Government Affairs (AGA) Committee’s Third Party Consultants (TPC) Subcommittee. YOU CURRENTLY CHAIR THE AGA’S TPC SUBCOMMITTEE THAT ADDRESSES THEIRCONTRACTOR CHALLENGES. WHAT INSPIRED YOU TO LEAD THIS CAUSE? I was interested in getting involved and leading the TPC subcommittee because we find over and over again that we are treated unfairly by TPCs. Sometimes, we

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5 Questions with Josh Hobbs

Josh Hobbs spent close to 30 years exposed to or actively working at Dalworth Restoration and its sister company, Dalworth Clean. He has literally “grown up in the family business,” accompanying his father on work sites as far back as he can remember. Hobbs began working full time at Dalworth Restoration in 1996 upon graduation from high school. After starting as a carpet cleaning and water mitigation technician at Dalworth, he eventually moved into project management and is currently an executive manager who oversees all sales and admin. WHAT IS THE BIGGEST TREND SHAPING

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5 Questions With Owen Boak

Owen Boak, CR, WLS, CMP, is the founder and managing director of Elements Specialty Cleaning and Restoration in Melbourne, Australia, with 25 years of experience across all kinds of restoration. Boak was part of the founding team that led to the foundation of the Australasian Council, and the running of the Australian Conference & Tradeshow in June of this year. Boak is the incoming council chair of the RIA Australasian Council. 1. WHAT IS THE BIGGEST TREND SHAPING THE FUTURE OF RESTORATION TODAY? The over-influence of middlemen and metrics-driven programs at the expense of

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5 Questions with Mike Davis

Mike Davis, CR, WLS, is the owner of All American Cleaning and Restoration in Idaho Falls,Idaho. The company was started in 1978 by Mike and his wife, Norma. All American Cleaning and Restoration is a full-service company and a licensed general contractor. The company prides itself on doing the best work possible on each and every project. The company helps charities like Eastern Idaho Hospice and local churches. Mike’s best friends are also his peers in the industry. Here, he shares his thoughts on the industry’s past, present and future. 1. WHAT IS THE

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5 Questions with Russ Palmer

Russ Palmer, CSDS, is the owner of Titan Restoration of Arizona, a specialty contractor for disaster restoration. He loves to support the community and all the local sports programs any way he can. He does his best to help bridge the gap with insurance adjusters and agents by teaching continuing education classes where they get to flood a house. Here, Russ shares his thoughts on the industry, RIA and the incoming generation of restorers. WHAT IS THE BIGGEST TREND SHAPING THE FUTURE OF RESTORATION TODAY? There is a huge shortage of labor. Blue-collar workers

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5 Questions with Michael Cousino

Michael Cousino, CR, CERC, has been in the construction business for more than 32 years. He began his restoration career under his father, Forrest Cousino, with Cousino Construction. His business sense has grown the company and its services to be a full-service restoration company offering all aspects of emergency restoration and cleaning. Here, Cousino offers his opinion and feelings regarding the work he does on a day-to-day basis. WHAT IS THE BIGGEST TREND SHAPING THE FUTURE OF RESTORATION TODAY? I appreciate the symbiotic relationships that are being formed, the rapid and diverse nature of

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5 Questions with Charles Cassani

Charles Cassani, CR, has over 40 years of construction experience related to restoration, remediation, fire, water, vandalism and biological events. He currently serves as an analytical specialist at Restoration Management Company, where he has worked for over five years. He has been recognized as an expert witness in cleaning, restoration and remediation. Recently, he was a member of the Certified Restorer Redevelopment Committee on the recently published Certified Restorer Body of Knowledge (see p. 21 for details). 1. WHAT IS THE BIGGEST TREND SHAPING THE FUTURE OF RESTORATION TODAY? Two things: employing digital technology

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5 Questions with Mark Springer

Mark Springer is the president of Dayspring Restoration, a Montana-based company that specializes in disaster restoration. He loves his work, location and family. He has become a mini celebrity in Montana due to several television advertising campaigns where he flooded and burned his house, and then demonstrated to the community the restoration process (these videos can be viewed at www.calldayspring.com). Giving back to his community and his industry has always been a priority for Springer — he serves on numerous non-profit and trade association committees and boards, including RIA, for which he serves as

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