5 Questions

5 Questions with Roman Renderfrance

Roman Renderfrance is a third-generation restorer with 15 years of experience, currently managing the Emergency Services Division of France & Company in Wenatchee, Washington. Founded in 1952 by Howard France, France & Company is the largest full-service restoration company in Central Washington, providing restoration services to its clients for over 50 years. 1. HOW DID YOU GET YOUR START IN THE RESTORATION INDUSTRY? I started helping out on water damage projects when I was 16, and then I came to work for my parents full time in 2007. Shortly thereafter, we had a long-term

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5 Questions with Shane Hobbs

Shane Hobbs is the CEO of Dalworth Restoration, a business considered a household name in the Dallas-Fort Worth (DFW) metroplex. Dalworth Restoration not only restores properties in DFW, but also travels nationwide for major flooding and hurricane relief. The company is run with an intense focus on customer service, innovation, quality and integrity. It has garnered numerous industry accolades and awards, as well as respect from competitors and customers alike. 1. HOW DID YOU GET YOUR START IN THE RESTORATION INDUSTRY? We started as a carpet cleaning company in 1976. We noticed that a

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5 Questions with Josh Miller

Josh Miller, CR, WLS, CMP, has more than 20 years of experience in the cleaning and restoration industry. His career includes hands-on experience as a carpet cleaning/water mitigation technician that progressively evolved into business consulting. 1. WHAT IS THE GREATEST CHALLENGE FACING RESTORATION CONTRACTORS TODAY? One of the biggest challenges I see is the TPA’s interference in claims processing. Contractors who must warranty their work products are regularly told how to perform their work, how long it should take to complete it, followed by an aggressive price “negotiation” after the work is performed. This

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5 Questions with Lisa Dickson

Lisa Dickson has worked for Dayspring in Missoula, Montana, as an estimator & project manager for 12 years. She started working in the industry in San Francisco in 1995, and became a CR in 2004 after studying under Marty King. At the time, there were five women CR’s in the industry. 1. WHAT INITIALLY DREW YOU TO THE RESTORATION INDUSTRY? Curiosity! In 1995 I was living in the Bay Area and answered an ad for a “fire cleaner” in the San Francisco Chronicle with a local restoration company. From the day I sat down

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5 Questions with Sandi Taylor

As senior franchise consultant with Rainbow International Restoration, Sandi Taylor has more than 20 years of experience in the drying and restoration industry as an RIA Certified Restorer (CR) with extensive IICRC education, culminating in Master designations. She has worked on multiple weather-related catastrophe situations, including Hurricane Floyd and Hurricane Isabel, among others, with experience in varied large loss, including commercial (manufacturing, multi- story, retail), complex residential, industrial and institutional. 1. WHAT INITIALLY DREW YOU TO THE RESTORATION INDUSTRY? I originally planned on a career in the restaurant industry, training as a classical chef

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5 Questions with Rocky Larsen

Rocky Larsen is a project manager with more than 14 years of insurance-related structural restoration and building experience. Currently managing projects out of Brisbane, Australia, Mr. Larsen specializes in the restoration of structures damaged by water, fire, smoke, mold and many other unforeseen perils. Additionally, Mr. Larsen has responded to natural disasters throughout Canada and Australia, including many cyclone events where he provided necessary management assistance. 1. WHAT DREW YOU TO THE FIELD OF RESTORATION? Being raised in a family of restorers, I was destined to become one. My father, Ken Larsen, has had

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5 Questions with Mehmet Ucar

Mehmet (Mem) Ucar is the founder and Managing Director of Quantum Restoration Services P/L, an award-winning full-service restoration company based in Melbourne, Australia. He possesses roughly 20 years of experience in the Australian Restoration industry, and has been involved in some of the largest disaster recovery and restoration projects in Australia and overseas. 1. WHAT WOULD YOU SAY IS THE KEY TREND THAT IS RESHAPING THE RESTORATION INDUSTRY TODAY? Speaking to my local Australian market, we are seeing unprecedented cost pressures being excreted on local restorers over the past 12–18 months. Insurers and TPAs

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5 Questions with Lorne McIntyre

Lorne McIntyre is an RIA certified restorer and water loss specialist. He has been an RIA member since 2014. McIntyre currently works for a large Toronto-based full service restoration firm. 1. WHAT TRENDS ARE YOU CURRENTLY SEEING IN THE RESTORATION INDUSTRY? Technology and innovation continue to have the greatest impact within property damage industry. New products enter the market every day that enhance our ability to quickly and effortlessly exchange loss information. Software and mobile apps continue to develop and become more user friendly, so restorers can track time and materials, document drying conditions

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5 Questions with Joe Meyers

Joe Meyers has been in the construction industry since 1991. He has earned his Master Fire and Smoke, Master Water Restorer and Journeyman Textile designations from the IICRC. Joe has also earned his Certified Restorer (CR) and Water Loss Specialist (WLS) certifications from RIA. 1. WHAT DREW YOU TO THE RESTORATION INDUSTRY? I had been in the construction industry for over 25 years. During most of this time, I was self-employed and lookingto hang up my tool belt when an opportunity arose through a somewhat ambiguous advertisement for a position with Hammer Building and

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5 Questions with Jennifer Singer

Jennifer Singer joined BELFOR in 2009. She is the safety supervisor for Southeast Region 1. 1. CAN YOU DESCRIBE A FORENSIC RESTORATION PROJECT YOU’VE BEEN INVOLVED WITH? WHAT WAS UNIQUE OR CHALLENGING ABOUT THIS PROJECT? Since joining the safety team, I have been involved in reinforcing the safety aspects of different types of projects. Working hand in hand with offices that do more forensic restoration and working through the unique elements of each job, we have seen our way through projects as varied as the psychological aspect of suicide to the meth lab clean

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