Customer Service Elite

Sponsored by ATI

The 2024 Customer Service Elite Award is an all-new accolade in the cleaning and restoration industry, designed to celebrate heroes of customer service among our industry’s vendors!

This award gives contractors the opportunity to shine a spotlight on their favorite vendors – the ones who are real customer service rockstars. 

By nominating standout customer service rockstars, companies can publicly acknowledge the hard work and dedication of people within the companies that serve our industry so well. 

 This award not only recognizes individual achievement but also emphasizes the importance of superior service in building trust and satisfaction amongst clients.



Finalists will be featured in an upcoming issue of C&R!

Nominees should exemplify:

Exceptional Customer Service and Satisfaction Record

  • High satisfaction scores: Measured through surveys, feedback forms, and ratings, demonstrating consistently high levels of customer satisfaction.

  • Positive reviews: A significant number of positive testimonials, reviews, and feedback highlighting exceptional service.

Problem Solving and Efficiency

  • Effective problem resolution: Ability to quickly and effectively resolve customer issues, complaints, and problems.

  • Efficiency: Demonstrating the ability to handle requests and issues promptly, minimizing customer wait times and improving the overall experience.

Communication Skills

  • Clarity in communication: Ability to communicate clearly and effectively, ensuring customers understand the information provided.

  • Empathy and understanding: Demonstrating empathy in interactions, showing understanding and genuine concern for customer issues.

Product and Service Knowledge

  • Expertise: Extensive knowledge of the company’s products or services, able to answer questions and provide advice effectively.

  • Continuous learning: Engaging in ongoing learning about new products, services, and customer service best practices.

Teamwork and Collaboration

  • Collaborative spirit: Works well within a team and across departments to ensure customer needs are met, demonstrating a cooperative and supportive attitude.

  • Contribution to team success: Plays a significant role in achieving team goals related to customer service excellence.

Innovation and Initiative

  • Proactive service improvements: Takes initiative in identifying and implementing improvements to customer service processes or experiences.

  • Creative problem-solving: Uses innovative approaches to solve customer problems, going beyond standard procedures to ensure customer satisfaction.

Adherence to Company Values and Standards

  • Representation of company values: Exemplifies the company’s core values and standards in every customer interaction.

  • Professionalism: Maintains a high degree of professionalism, including appearance, communication style, and behavior, in all customer interactions.

Reliability and Dependability

  • Consistency: Consistently provides high-quality service, maintaining performance standards over time.

  • Availability: Readily available to assist customers, demonstrating a commitment to being there when needed.

Nominate A Customer Service Elite

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