
Incentives Drive Outcomes More Than Intentions | The Business of Restoration Part 2
Read part 1 in the series HERE. The most frustrating disputes in restoration usually do not come from bad actors. They come from situations where everyone does what their role requires, but things still go sideways. We tend to reach for the obvious explanations: the scope was unreasonable, the estimate was unfair, the documentation was insufficient, or the contractor was unprofessional. But these are more symptoms than the cause. In restoration, people often respond less to what the system says it values and more to what it actually rewards. Most people are being completely

