5 Questions with Mark Springer

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Mark Springer is the president of Dayspring Restoration, a Montana-based company that specializes in disaster restoration. He loves his work, location and family. He has become a mini celebrity in Montana due to several television advertising campaigns where he flooded and burned his house, and then demonstrated to the community the restoration process (these videos can be viewed at www.calldayspring.com). Giving back to his community and his industry has always been a priority for Springer — he serves on numerous non-profit and trade association committees and boards, including RIA, for which he serves as vice president.

1. WHAT IS THE BIGGEST TREND SHAPING THE FUTURE OF RESTORATION TODAY?

I would say that the expansion and increasing influence of Third Party Administrators (TPAs) is not merely shaping, but perhaps defining the restoration industry. Without question, this issue is one that most restorers find to have the biggest impact in their processes and plans for the future of their companies. Some of the impact can be managed, but many restorers are finding themselves at the mercy of the TPA when it comes to their project requirements or pricing structures.

2. IN WHAT WAYS SHOULD PROFESSIONALS IN THIS SPACE BEST PREPARE FOR THIS TREND?

As with any business challenge, some of the keys are education and sound strategy. Restorers needs to educate themselves to be proactive and anticipate the demands that a TPA places on their businesses. They should understand and be prepared to deliver their services in a way that complies with the requirements that these programs set forth. Conversely, some companies can become overly dependent on TPA business, and without a diversification strategy, they may become beholden to a small number of revenue sources.

3. WHAT DO YOU LIKE MOST ABOUT BEING IN THE RESTORATION INDUSTRY?

I think what I like most is helping people; and we accomplish this in two ways. First, we help folks who have experienced disasters. Bringing peace to the storm is highly rewarding. Second, we have the opportunity to train and empower our team to do the same. Many in the workplace want to be a part of something that is bigger than themselves, and this business offers that opportunity every day.

4. WHY DID YOU GET INTO THE RESTORATION INDUSTRY?

I didn’t really have a choice; my dad started our company when I was 11 years old. I grew up in the business. When I was younger, I didn’t care too much for cleaning up smoke damage or “sucking water” out of basements. As I have gotten older, however, I now realize what a gift it was to develop a work ethic at a young age.

5. WHAT ADVICE WOULD YOU GIVE THE NEXT GENERATION OF LEADERS?

Get involved with the RIA. As this industry matures, it desperately needs smart, motivated and committed individuals who are passionate about making things better and more relevant to our increasingly savvy customers. The restoration industry is a great trade, but it won’t stay that way if the next generation is satisfied with the status quo. There are many ways to get involved with RIA; volunteer for a committee, attend an educational event, speak at a convention — the bottom line is that you need to plug in and help make it better.

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