Shane Hobbs is the CEO of Dalworth Restoration, a business considered a household name in the Dallas-Fort Worth (DFW) metroplex. Dalworth Restoration not only restores properties in DFW, but also travels nationwide for major flooding and hurricane relief. The company is run with an intense focus on customer service, innovation, quality and integrity. It has garnered numerous industry accolades and awards, as well as respect from competitors and customers alike.
1. HOW DID YOU GET YOUR START IN THE RESTORATION INDUSTRY?
We started as a carpet cleaning company in 1976. We noticed that a lot of our customers had floods and needed mitigation services, so we began extracting too. In 1989 we grew to the status of full service restoration company. From there, we began doing residential jobs and striving to grow to do large commercial jobs. We would travel for big storms to build our business. Today, a large portion of our business is local commercial restoration work.
2. WHAT CHANGES OR TRENDS DO YOU PREDICT IN THE RESTORATION INDUSTRY?
It’s imperative that we become more professional, provide better service and focus more on the customer experience to make lifetime customers. Customers want and demand great customer service, and we have to provide it.
3. WHAT DO YOU LIKE MOST ABOUT BEING IN THE RESTORATION INDUSTRY?
It is extremely challenging and every challenge is different. I like the fast-paced environment, the network of people I have come to know because of this industry, and the fact that this industry is always changing.
4. WHAT ADVICE DO YOU HAVE FOR THE NEXT GENERATION OF LEADERS?
It comes down to constantly learning. Never quit learning — always be reading new books, then execute what you learn. I have even implemented a program for my employees to encourage them to read and stay engaged with the trends of the marketplace, and then we work to determine how we can better serve our customers.
5. WHAT DO YOU ENJOY DOING OUTSIDE OF WORK?
I like to exercise and ride bikes, and I love cars, reading and learning. I enjoy drinking wine, looking at art… basically anything and everything. I love spending time with my family and grandchildren.
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