Note from our Publisher: Last week, it was announced Jon-Don was closing its doors for good on Friday, May 9. C&R has worked hard to confirm Aramsco assumed some of Jon-Don’s assets, some locations will indeed reopen, and some employees be rehired. Below is information shared by Aramsco on May 12, 2025.
Since Aramsco became aware of Jon-Don’s situation, we have been working tirelessly toward two objectives: first, to provide continued employment to as many Jon-Don employees as possible; and second, to provide minimal disruption to Jon-Don’s customers.
We are fortunate that many former Jon-Don employees have joined our team and, collectively, we look forward to continuing to provide our partners with a high-level of service.
CLICK HERE for individual resources for Customers, Employees, & Vendors!
What does this change mean for our customers?
- Enhanced Products/Services: By combining our strengths, we’ll be able to offer a wider range of solutions to better meet your needs.
- Improved Innovation: We’ll have more resources on our side, leading to even more innovative solutions in the future.
- Greater Expertise: Our combined team brings together the best talent from both companies, providing you with deeper expertise and support.
- Combining Our Strengths: By adding Jon-Don’s talent and services to our Aramsco team, we’ll be able to provide uninterrupted service to our shared customers.
What’s next?
We want to anticipate certain changes that may impact you and do our best to answer your questions, some of which may be found below:
1. What if I was a Jon-Don customer?
We are ready to serve you and provide a seamless transition. We’ve hired a number of the customer service representatives and sales professionals that you are already familiar with. Please call us and let us know how we can help serve you best.
2.What if I am a customer of another one of Jon-Don’s brands, divisions or business units?
For the following brands:
Norkan Industrial Supplies (Norkan), Coatings Hub, Dynamic Diamond Tooling (DDT), CRT Industrial Equipment (CRT), ProCrete, and Quest Building Supplies (Quest)
All of the information found on this page applies.
For USAClean (USAC), Aramsco has purchased assets of that business and has hired all of its employees. They will continue to operate under the USAC brand as it has. Please click here to redirect to the USAC website. This business will operate as one of Aramsco’s business units.
For Factory Cleaning Equipment (FCE), Aramsco was not able to hire any of its employees and did not acquire any of its assets, inventory or receivables. Inquiries regarding FCE can be directed to your existing contacts at that company.
3. Where do I send my outstanding payments?
Please continue to make payments for your outstanding Jon-Don invoices in the same way you’ve been sending payments. In the next few weeks, you will receive correspondence from Aramsco with updated payment instructions. IMPORTANT: For security purposes, please make sure to call your primary sales, customer service or credit representative to verbally confirm the new payment instructions.
4. What if I had credit terms with Jon-Don?
If you already have credit terms with Jon-Don, and your account is in good standing, those credit terms will be honored by Aramsco. If you would like to establish credit with Aramsco or have your credit terms reviewed, please complete and submit the Credit Application using the link below. Note: credit terms are subject to change at Aramsco’s discretion.
5. How do I access my past order history?
Please reach out to a member of our Customer Service team for assistance.
6. What will happen to my pending orders?
Orders with on-hand available inventory will be shipped, and backordered inventory will be fulfilled by Aramsco. Completed serviced equipment should be picked up by customers within two weeks.
7. What if I had an open service order, prepaid, or had made a deposit for certain goods or services?
We will honor pre-payments and deposits made to Jon-Don. We have established a process for validating those arrangements with Jon-Don. Please contact us at [email protected].
8. How do I create an account with Aramsco?
Please reach out to a member of our Customer Service team for assistance.
9. I have a recurring order that needs to be fulfilled. How can I get it from Aramsco?
Please reach out to a member of our Customer Service team for assistance.
10. When was the last day orders went out from Jon-Don?
May 8, 2025.
11. What former JON-DON branches are now operating as Aramsco?
Roselle (Chicago), IL
Norcross (Atlanta), GA
Decatur, IL
Our Customer Service team is ready to assist you with whatever you need to keep your business running smoothly. If you have questions and need assistance, please contact the team at 1-800-556-6366 or [email protected].
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