In restoration, there is no opening time – or closing time. It is a 24/7 business that relies on taking calls after hours, on holidays and weekends, and being ready the moment the phone rings.
No matter the company size, having someone ready to answer the phone at all hours can be tricky. Finding a call center or answering service with knowledgable, compassionate staff is also difficult.
In this episode of Restoration Today, AnswerForce’s Mandy Rewis talks about the challenges of effectively managing and handling after-hours calls, periods of call influx during CAT situations, how to increase customer service, and more!