Ask Kris Anything

Let’s be real—if you’re reading this, you’ve probably spent more hours in Xactimate than with your family this week. In every column, I answer the real questions restorers like you are asking—about estimates, approvals, systems, and sanity. Ask anything. I’ll shoot straight and help you move forward.

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Why Two Estimators Can Walk the Same Job and Still Land on Different Prices

Every reviewer eventually faces the same confusing scenario: two estimators walk the same loss, see the same rooms, touch the same building materials, track the same moisture pattern, yet produce scopes and prices that look like they came from two different industries. One calls for selective removal and targeted drying. The other calls for full removal and a complete rebuild. One totals $3,500. The other reaches $7,000. So the question becomes: How can this be? Who’s right? Who’s wrong? And how can the numbers be so far apart? From a carrier perspective, the initial

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Ask Kris Anything: How Do I Get Paid for the Work the Adjuster Says “Isn’t Necessary”?

If you’ve been in this business for a while, you’ve probably had an adjuster look at your estimate and tell you, “We don’t pay for that; it isn’t necessary.” You know the feeling. You completed the work, took the photos, logged the moisture readings, sent the invoice, and still, they say no.  Here’s the hard truth: adjusters don’t pay for work; they pay for proof. It’s not that your work was wrong. It’s that your estimate didn’t speak their language. Now, before you criticize me for this, this doesn’t include bad actors, people dealing

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Ask Kris Anything — Where Mission Meets Profit

Let’s be honest: we work harder than ever, yet margins keep shrinking. That’s the reality in today’s restoration industry. Adjusters push for lower payouts, MRP’s add hoops to jump through, and operational chaos eats away at your profits before the invoice even goes out the door. And the worst part? Most restorers I talk to feel like they’re running faster, only to find themselves in the same place. If you’ve been there — exhausted, frustrated, wondering why all this hard work doesn’t seem to pay off — you’re not alone. I’ve been in those

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Kris Rzesnoski is a restoration industry leader with deep operational, legal, and financial expertise. From running multi-branch operations to rebuilding a business from the ground up, he’s turned adversity—partner deaths, fraud, and client losses—into lessons in scalable success. A Triple Master Restorer and former professor, Kris has trained owners, testified in landmark legal cases, and led a $16M turnaround. As an early employee at Encircle, he helped scale the platform globally. Grounded in real-world experience, Kris is trusted for teaching restoration pros how to build profitable, resilient businesses—without sacrificing operational integrity or legal strength.

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