Developing Client Expectations


Developing customer expectations on day one can have a big impact on how well the job goes from start to finish.

In this episode of When It Comes Down To It, RTI‘s Chuck Boutall outlines five things to discuss and cover with every client before getting to work. Once expectations are developed, then you can manage them!

When it comes down to it: you can give customers the feeling of being in control over what is happening to their property, while keeping you in the driver’s seat.

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