In a strategic move to bolster its executive leadership, Guarantee Restoration Services, a leading provider of property damage restoration services across the Gulf Coast, is pleased to announce the promotion of two executive team members. Marcie Richardson has been elevated to the Chief Operating Officer (COO) role, and Nicole Cruz is now the Director of Production.
With over 20 years of experience in Human Resources, Marcie Richardson brings a wealth of expertise to her new role as COO. Her commitment to creating a purpose-driven company culture has been a critical factor in her promotion. Richardson will oversee the company’s strategic direction, operational growth, budgeting, and financial management in this new capacity while leading and inspiring the executive team. Previously, she was the Director of Human Resources when she joined the GRS team in March 2018.
Nicole Cruz, stepping up from her previous role as Regional Branch Manager, now leads as Director of Production. Her proven management, leadership, and process improvement skills have prepared her well for overseeing the efficient and high-quality execution of restoration projects. Initially, she joined the company in March 2017 as a team coordinator.
Shawn Folks, CEO of Guarantee Restoration, noted on the promotions, “Marcie Richardson and Nicole Cruz have consistently demonstrated exceptional expertise and value in their roles, contributing significantly to our company’s growth and success. Their advancement clearly recognizes their past achievements and is a strong indicator of their crucial roles in our future expansion efforts.
About Guarantee Restoration Services
Guarantee Restoration Services, known for its extensive restoration services along the Gulf Coast, consistently provides high-quality services to communities in need. The company focuses on serving friends, family, and partners with reliable, honest, and dependable solutions, ensuring continuity in life and business. Guarantee Restoration Services, LLC offers property restoration and insurance claims for residential and commercial properties, addressing fire, smoke, water, mold, biohazard, and HVAC air duct cleaning. The company operates around the clock and strategically positions its offices in Louisiana, Mississippi, and Alabama to respond to property damage crises efficiently.
For more information about Guarantee Restoration Services, please visit GuaranteeRestoration.com.



