Disputes have become an unavoidable aspect of the claims process, often stemming from issues that are evident from the project initiation and all the way to its conclusion. To drive better outcomes for all parties, the industry must leverage stronger data and adopt proactive strategies for efficient dispute resolution. By enhancing complete investigations, implementing clear and effective communication that ushers in accountability, all parties can mitigate unnecessary conflicts, prevent claims from escalating into costly losses for everyone involved, and place the primary focus back on the insureds.
To address these challenges head-on, industry veterans R. David Sweet and P. David Herring are hosting the “Dispute Resolution & Investigation Intensive” on July 22nd-25th, 2025, in Tampa, FL. Together, they’ll navigate the graveyard of claim landmines and tackle the question on everyone’s mind:
“What’s blowing up my claim?”
This immersive, live event is designed to equip restoration contractors, ALL adjusters, attorneys, and experts with the tools, insights, and processes necessary to reduce disputes and revolutionize the claims are worked.
Sweet and Herring are here to promote a more efficient, transparent, and solutions-driven industry for everyone.
“Herring and I spend our careers working through a graveyard of blown claims—it’s all we do, day in and day out. Watching litigation unfold is like watching people lob grenades at each other while others stepped on process-planted landmines that don’t blow till I arrive and pick the file apart. The claims process shouldn’t be a battlefield, but too often, people treat it that way, villainizing everyone involved when the solution is right under their noses.”
The omissions at the start of a claim make the difference between a file that gets paid in full and one that spirals into delays and potentially litigation. The key is strategic communication—not playing gotcha with Carriers, but ensuring everyone has the information needed to make sound decisions. If we can push the industry toward better practices, maybe I could finally take a vacation. If everyone did what we suggested, we both might even be out of a job. That will be a fateful day when my work will be done.”
says Sweet,
Herring adds:
“Your ability to shift relationships from a standoff to collaboration—your ability to pivot—can change outcomes on a seismic level. Our goal is to reduce the friction in claims by applying the tools we use every day. Often, it only takes minor adjustments to completely change the game. I want to share strategies that have worked exceptionally well for me and for those I’ve trained approaches that create real impact, even when they aren’t immediately obvious.”
Why Attend?
Days 1–2 focus on claims management, onboarding, and investigation tactics, while Days 3–4 dive into the nuances of appraisal and litigation.
✔ For Contractors & Industry Experts – Learn how to engineer better investigations from the start, ensuring proper onboarding, clear communication, and airtight documentation so all claims’ parties don’t just know you’re on the project, they understand what you’re doing is appropriate, fair, and reasonable. Consequently, build better relationships that move your files faster.
✔ For Property Damage Attorneys – Gain deeper insights into the technical and liability-driven aspects of claims to better assess case strength and drive stronger litigation outcomes.
✔ For Claims Professionals – Learn how to ask for the data that matters so you can close files faster, contain unnecessary severity, and reduce the likelihood of litigation or appraisal. A greater understanding of the technical aspects will help prevent mistakes, denials, and coverage limitations while holding contractors accountable. Simply put, better questions lead to fewer trouble-filled files.
Event Details:
📅 July 22nd-25th 2025, Tuesday-Friday
📍 Tampa, FL
🔗 Register Here
For media inquiries or further details, please contact:
Ysabeth Sweet
MIT Consulting
[email protected]
(813) 368-3134
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