Life’s Unexpected Moments

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“Knowledge is power, and it can help you overcome any fear of the unexpected. When you learn, you gain more awareness through the process, and you know what pitfalls to look for as you get ready to transition to the next level.” – Jay Shetty

The Monday before Christmas, at the end of a particularly trying day, my husband went downstairs to close things up for the night – only to discover a pool of water on our kitchen floor, and water coming through the light fixture hanging from the kitchen ceiling. 

Our new master shower – less than one year old at the time of loss – apparently had a leak. And the showers last night pushed things over the edge. A quick text to a local restorer that night meant techs on site the next morning, very quick approval from the adjuster to get working, containment set, demo done (kitchen ceiling + shower floor), and dehus/airmovers set. 

We were thankful the loss wasn’t bigger, and to know what to do, but also gosh what a pain over the holidays. Know what else I was thankful for, though? The tech who was on call and willingly came to our house the Saturday morning before Christmas to take readings – and pull equipment from the kitchen ahead of holiday company. He took the time to carefully tuck the venting from the air mover up into the contained hole in the ceiling, and did not leave a single speck of dust behind. None of the crew did. The team went above and beyond to keep our home clean, and areas where things were demoed or equipment staged, well-contained. They answered my questions, were always on time, always called ahead of time, and left cards with names and numbers so I had the right point of contact for each step.

I realize all these things I’ve spoken about seem basic, but I’ve had the opposite experience with contractors outside our industry, and hope to use this column to encourage you all to keep up the good work. Keep listening to your customers and overcommunicating. Keep those jobsites clean. Respect the homes and properties of others. Be transparent. All of these things make the frustrations around a loss a little easier to bear.

Most of all, explain the process. Even if they say they get it; give them an abbreviated version. That has been my experience throughout this, and the more you communicate and the more knowledge you impart on the property owner, the better everyone will be.

Cheers to a prosperous 2024 serving our communities!

 

Michelle Blevins
michelle@candrmagazine.com

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Michelle Blevins

Michelle BlevinsMichelle Blevins is a content creator, marketing consultant, and entrepreneur whose career has been centered around education and fostering relationships within the industry she serves.

A journalist by trade, Michelle is passionate about running a publication rooted in integrity and valuable education. She views her role as owner and publisher of C&R Magazine as a bridge between industry experts and restoration and cleaning contractors.

Since joining the restoration industry, Michelle has made it her business to stay on top of the latest industry trends. She has become a go-to resource for anyone looking to learn more about what’s happening within today’s restoration industry. This has earned her a spot on many industry stages facilitating panels and helpful discussion with industry experts on the biggest topics facing restorers and cleaners in the current market.

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