Making Change Happen


Too often we get frustrated at the pace of change. We want to improve project efficiency or the quoting process or employee training or customer satisfaction. We start. Then, not enough feels like it’s changing to get noticed. And the next emergency pops up, and your effort to bring change to your business fades into that fatal category of important but not urgent.

We don’t have any secrets to success, but we can offer two simple suggestions. And a reminder.

First – Keep. Chipping. Away. Most real change inside small businesses doesn’t happen in ‘fell swoops’. It happens one small step at a time. With a lot of ‘little things’ that change, get added, or get culled out of an activity.

This isn’t very techy or sexy, or particularly impressive when you talk to your peers. But if you stay at it, if you pay attention, change happens.

Second – follow up. Six sage words of management advice: Follow up, follow up, follow up. Even if it slips into being important but not urgent, carve out 30 minutes a week or 10 minutes a day for a Huddle or meet-me-at-the-water-cooler stand up meeting to check progress. Pay attention to what’s working and what’s not. Tweak, add, subtract, repeat.

And remember, to improve a part of your business, sometimes dramatically, doesn’t take changing everything about it. Often it takes enough small steps to smooth it out, speed it up, or patch the holes to bring real, demonstrative change to your business.

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Gokul Padmanabhan

Gokul Padmanabhan is the owner and CEO of Restoration Brokers of America. With over 15 years specializing in the sale of restoration businesses, RBA builds relationships with straightforward advice and proven practices to maximize the selling price and exposure of a business to qualifed buyers. Gokul and his team leverage their experience to serve the industry by closing more sales than any group in the restoration industry.

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