Season 4 of the Restoration Master Class, sponsored by DocuSketch, kicks off with a powerful conversation on one of the most misunderstood—and underutilized—scaling tools in restoration: remote estimating.
This episode features Nelson Higgins, VP of North America for DocuSketch and a 43-year veteran of insurance restoration. Nelson breaks down why only 15–20% of the industry is currently using remote estimating, what’s holding the rest back, and how centralized estimating can dramatically improve efficiency, margins, and scalability.
We dig into:
- What remote estimating actually requires to work
- Why resistance to change is the biggest obstacle
- How companies can cut estimating costs from 7–10% of revenue down to nearly 1%.
- …and MORE!
Nelson also shares real performance data from DocuSketch—including turnaround times, rejection rates, and how AI will support (not replace) estimators moving forward.
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