The Restoration Industry Association & KnowHow Announce the Pioneering 2024 RIA Cost of Doing Business Report

RIA Knowhow

Mt. Laurel, NJ, April 2024 – The RIA, the industry’s leading member association, is proud to announce the 2024 RIA Cost of Doing Business Report, powered by KnowHow, a user-friendly app offering instant on-the-job support, training, and guidance. This landmark report, a first in the industry, embarks on its initial phase with a comprehensive survey designed to securely and anonymously gather financial and operational data from restoration businesses nationwide.

The report, slated for release in January 2025, is set to provide an unprecedented analysis of the industry, spanning key financial metrics that will enable businesses to benchmark their performance against the broader restoration landscape and identify strategic opportunities for improvement. The survey’s insights will underpin the report, offering a rich data set to inform the industry’s first comprehensive report of its kind.

“This collaboration raises the bar for operational excellence and workforce development in the restoration industry,” said Leighton Healey, CEO of KnowHow. “Our combined efforts in launching this report underscore our commitment to equipping restoration leaders with the tools and resources they need to elevate their business practices.”

Kristy Cohen, CEO of the Restoration Industry Association, stressed the significant impact the report will have: “This report will offer our members a unique lens through which to view their company’s standing, optimize operations, and set precise, achievable targets. We’re breaking new ground.”

The survey, backed by unparalleled security, reliability, and compliance policies and accreditations, is now open for participation. The resulting report is anticipated to be an essential tool for strategic decision-making, offering a never before-seen look into the financial health of the restoration industry.

For more information on the report or to participate in the survey, please visit

About RIA:

The Restoration Industry Association (RIA) is the oldest and largest non-profit, professional trade association dedicated to providing leadership and promoting best practices through advocacy, standards & professional qualifications for the restoration industry. With an extensive network of professionals working towards similar goals, RIA has become a trusted resource of knowledge for those involved in cleaning and restoration. For more information, visit

About KnowHow:

KnowHow is an easy-to-use, mobile and desktop app that helps restoration leaders rapidly onboard new hires, upskill their workforce, and boost productivity with expert guidance for every job. The app centralizes company how-to and best practices and with Howie, KnowHow’s AI-powered mentor by their side, workforces can skip searching through binders, calling supervisors, or panicking with unexpected on-the-job challenges. Workers are equipped with expert guidance in their preferred language, based on company best practices, to move forward confidently. Learn more about how KnowHow makes it easy to build, maintain, translate, and share Standard Operating Procedures at

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Latest Posts
Most Popular

Hey there! We're glad you're here!

This content is only available for subscribers. Please enter your email below to verify your subscription.

Don't worry! If you are not a subscriber, simply enter your email below and fill out the information on the next page to subscribe for FREE!

Back to homepage