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November 4, 2025

Building Strength in the Storm: How Restorers Are Weathering 2025’s Financial Headwinds

November 4, 2025 9:26 am

If 2025 has taught the restoration industry anything, it’s this: the whole concept of being economically resilient does not mean it is always smooth sailing.  As restorers, your success is forged in turbulence. With insurance claim volume in decline, delayed payments, rising costs, and constant pressure from both external forces (weather, inflation, regulatory shifts) and internal ones (labor shortages, reduced margins, increased payment cycles), restorers are being tested. Yet, the broad arc of data from the C&R State of the Industry Pulse Check, powered by KnowHow, shows an industry that is not buckling. Instead,

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Checking the Pulse of the Industry

November 4, 2025 8:30 am

Welcome to what I am calling a “correction” in the restoration industry. Economists say corrections in the economy are normal and healthy – and part of an overall adjustment during a time of upward trend. Corrections are meant to bring things back to a stable place, and may even precede renewed growth when underlying economic fundamentals are sound.  From talking to many restorers, and being part of the industry for more than a decade, I can firmly say this is the most rocky period I have witnessed. I know others who have been here

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Hoarding, Helping & Healing: The Heart Behind Compassionate Contents Restoration

November 4, 2025 7:39 am

In this Restoration Today episode, we sit down with Yvonne Vanbibber, General Manager of Blue Kangaroo Packoutz of Cincinnati & Dayton, to explore the emotional and logistical side of contents restoration. From hoarding situations to heavy-loss homes, Yvonne shares how her unique background helps her lead with empathy, communication, and care. She discusses: The emotional realities behind contents restoration How tools like Matterport and photo documentation keep claims clear Why Blue Kangaroo uses a VIP tagging system to honor sentimental items How contractors can find contents partners who truly “get it” …and MORE! This

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Growth, Grit, & Hacking a Hotel Phone System

November 4, 2025 7:30 am

Grab a drink and join Phil & Michelle for another Happy Hour with one of the industry’s top leaders — Jeff Moore, President of the Restoration Industry Association (RIA) and President and Chief Acquisitions Officer at ATI Restoration. Jeff shares the remarkable story of how his family’s abatement business evolved into a national restoration powerhouse. From defining roles in a family company to building a strong culture and hiring top talent, Jeff offers candid insights into what drives sustainable growth. He breaks down: Why profitability now matters more than raw growth. How smaller operators

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