In this Master Class episode, we dive into why the best restoration teams don’t rely on shortcuts—they rely on systems.
Travis Martin, from KnowHow, and Nelson Higgins, from DocuSketch, break down the real reasons processes fail, from poor onboarding to lack of accountability, and how that leads to costly mistakes like missed documentation and re-inspections.
They explore how tools like AI-driven training and 360° imagery can reinforce consistency—but only when paired with strong leadership and team culture.
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