When It Comes Down To It

Developing customer expectations on day one can have a big impact on how well the job goes from start to finish. In this episode of When It Comes Down To It, RTI‘s Chuck Boutall outlines five things to discuss and cover with every client before getting to work. Once expectations are developed, then you can manage them! When it comes down to it: you can give customers the feeling of being in control over what is happening to their property, while keeping you in the driver’s seat.

The Perfect File™ is normally covered in a day-long class, but this video breaks it down in less than four minutes! In this episode of When It Comes Down To It, Chuck walks through the four criteria needed to have a well-rounded file … including a true “when it comes down to it” moment! You can check out all the videos in this series on the C&R YouTube channel or www.candrmagazine.com!

In this episode of When It Comes Down To It, Chuck drills down on drywall – including the repercussions one restorer faced by using a drywall scale when measuring moisture in fire rock. Conductivity may be similar, but densities very different, between featherweight drywall, old-style plasterboard, and moisture-resistant board. When you switch between materials, you switch density, and that needs to be taken into consideration when doing calculations. Chuck drills down on the specifics in this short video!

In this episode of When It Comes Down To It, Chuck walks through four key steps to managing projects, and the most important elements of each step: 1. Set Attainable Goals 2. Set Plan to Action 3. Scope of Work = Project Roadmap 4. Get the Job Finished Plus, he shares some next steps – and great resources for ongoing learning.