The State of Our Industry


Welcome to the C&R State of the Industry issue! It is my belief this type of data should be readily available to the industry as a resource on what’s trending, what’s painful, and what types of decisions fellow restorers are making in a world evolving faster than many of us can keep up. This particular issue has been a labor of love, and made possible by incredible industry partners.

In May of this year, I approached KnowHow, a software company serving our industry, about partnering with C&R to do a State of the Industry Study. This is KnowHow’s third complex study on the industry, having previously evaluated bad Google reviews and answering the question of why workers quit. Their ability to collect, analyze, and in turn clearly present the results of their studies made the team an ideal fit. By August, we had everything ready to launch, and spent about six weeks collecting data from restorers who took the time to complete the 20-ish minute study. A special shoutout and thanks to all the vendors and other partners who also shared the study with their followers – we couldn’t have done this without you!

So what became of all of this?

Starting on page 23, you will find an entire special section within this issue dedicated to the study, insights from industry thought leaders, and even a way to evaluate the state of your business going into 2023.

After you read this, head to and check out the webinar with myself and KnowHow’s Leighton Healey unraveling more of the data not featured in this issue. You can also download the State of the Industry eBook right on that landing page. 

On behalf of myself, and the KnowHow team, we hope you find this information valuable for your business and as you move into a new year.

Wishing you a very Merry Christmas, Happy Holidays, and Happy New Year!

In partnership,

Michelle Blevins

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Michelle Blevins

Michelle BlevinsMichelle Blevins is a content creator, marketing consultant, and entrepreneur whose career has been centered around education and fostering relationships within the industry she serves.

A journalist by trade, Michelle is passionate about running a publication rooted in integrity and valuable education. She views her role as owner and publisher of C&R Magazine as a bridge between industry experts and restoration and cleaning contractors.

Since joining the restoration industry, Michelle has made it her business to stay on top of the latest industry trends. She has become a go-to resource for anyone looking to learn more about what’s happening within today’s restoration industry. This has earned her a spot on many industry stages facilitating panels and helpful discussion with industry experts on the biggest topics facing restorers and cleaners in the current market.

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