Articles

Generational Leadership Change: From Dad to Daughter

Chelsea Mihalko Trimbath is the Vice President of Mihalko’s Fire & Water Restoration. She is a second-generation owner, taking over the family business from her father. In this conversation, Chelsea is authentic and open about the struggles she faced going from the “old guard” to a new one, the cultural changes that had to happen, the difficult decisions she had to make with top performers who were toxic to the company, and what it’s like to still have her dad in the office next door. With Baby Boomers reaching retirement age and phasing out

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New Paul Davis Location Revives Woody the Talking Christmas Tree

Nigel Blair, president and owner of Paul Davis South Western Nova Scotia, continues to prove his commitment to the local community was demonstrated by putting smiles on the faces of hundreds of residents and visitors especially during the pandemic. Nigel provided significant funding and helped to bring back a Nova Scotian Christmas icon that was a huge presence since the 1970s at what used to be the largest shopping mall in Halifax. Known as Woody the Talking Christmas Tree, the 38-foot interactive structure had not been seen since 2006. When Mic Mac Mall in

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Background Checks and Credentialing Compliance

Keeping up with credentialing and background checks can feel like a full time job for busy restoration companies, especially when the company works with multiple programs and TPAs. Despite strict compliance guidelines, a lot of contractors overlook background checks for their subcontractors, and even their own employees. The labor shortage has compounded the problem. An informal survey by C&R in October found 15% of contractors have never credentialed their subcontractors; another 21% said it is so hard to find subs, they often don’t run credentials even though they should. It isn’t just companies doing program work

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HEPA Filtration: Maintenance & Changing Filters

Welcome to C&R’s newest video column! “When It Comes Down To It” is a monthly video column featuring the expertise of Chuck Boutall. Chuck has dried more than 4 million square feet of structure, hundreds of thousands of books and documents and designed permanent systems for various manufacturing and storage projects over his 20 year career, and is a contributing author of the S500. Each video will be discuss those truths and facts we all reach “when it comes down to it.” In the debut video, Chuck discusses HEPA filtration. He disassembles a HEPA

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New Orleans Katrina flood

Water Loss Specialists Bring Next Level Skills to Hurricane-Prone Areas

As hurricane season continues to cause major damage to the homes and buildings in the South and Northeast, the need for water loss mitigation is becoming more and more in-demand. Hurricane Ida has been projected to have caused over $90 billion in damage, putting it as the seventh costliest hurricane since 2000. Hurricane season only lasts from June to late November; water mitigation is a year-round issue. That is where a Water Loss Specialist (WLS) comes in. With highly specialized skills such as project management and drying techniques, a WLS is a necessary member

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Scrooge with Candle

Technology – BAH HUMBUG!

Although I am “seasoned”, I’m not so old where I’ve lost an appreciation for new technology. I’m constantly paying attention to new gadgets, widgets, or programs designed to make our personal, or work lives more fun or efficient. When it comes to new technologies for our industry, and the trends I’m seeing these days, I’m mostly underwhelmed. Let me begin with a small but important disclaimer: I am not directly affiliated with, or have any personal vendetta against any of the organizations who manufacture, sell, host, or support the products or software programs I

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Flooded living room and life preserver

Competent, Standards-Based Water Damage and Mold Remediation Practices | Making it Rain Part 1

A Note from the Editor: This is the first of a 3-part series by someone long-considered a structural drying expert. R. David Sweet has been an independent adjuster, owned and run his own restoration company for more than two decades, has a number of IICRC and other designations and certifications, is a Registered Third Party Evaluator, and more. This series breaks down his capstone project created to earn his Certified Mold Professional designation through the RIA. It has been read and vetted by a number of industry peers, and carefully walks through the difficult

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The Art and Science of Insurance Claims Estimating

The science of estimating includes growing your knowledge base so that you understand what you are bidding on, how you will approach the project, and why you use certain items to construct your estimate. In the world of insurance claims mitigation and repairs, this often means learning to utilize estimating software such as Xactimate or Symbility. The science of estimating is all about growing your mindset for success. We have created a series on our podcast called The Xactimate Sessions which reviews some of the resources and approaches to estimating that can help you

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Cybercrime

Selling & Creating Value Through Risk Management: Part 2

In my last article, I discussed things you need to know when you are selling your restoration business, as well as what happens from an insurance standpoint after you close. Now, let’s discuss what makes a restoration business more marketable and attractive prior to a sale. There can be things that influence a higher multiple even outside the numbers within your own insurance and risk management. Safety Culture: 5 Ways to Improve Related Links 5 Questions to Answer Before You Sell Selling and Creating Through Risk Management Part 2 CoreLogic Acquires Next Gear Solutions

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BONUS EPISODE: A Lot of Laughs (& a Little Education) with Eric & Larry from Blue Collar Nation

Eric Sprague and Larry Wilberton have owned a restoration company, sold a restoration company, built a company (Morning Tech Meeting) based on quick training for restoration teams, taught companies how to create healthy company cultures where people want to work for them, and are hosts of the popular Blue Collar Nation Podcast. Eric and Larry sat down for a casual conversation on the Restoration Today Podcast during the Violand Business Planning Retreat in mid-November. The hilarious and authentic duo shared stories from their days of business ownership, travel adventures (including missed flights and rogue luggage), and

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