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Big Picture Transformation for the Mold Industry: The Opportunity to Modernize, Innovate, and Affect the Healing Potential of Millions

February 25, 2025 8:09 am

Introduction The mold remediation industry is lagging behind science. For years, it has failed to adapt to noteworthy scientific evidence highlighting the serious health risks associated with water-damaged buildings and the mold and other microbial contamination they can harbor. Additionally, the industry tends to overlook abundant evidence indicating that mold and its by products pose a bioaerosol problem with potentially significant health implications for a large percentage of the population. State-regulated and other unregulated water-damage remediation projects are currently limited to visibly contaminated or compromised areas, neglecting the impacts of water-damage contamination on the

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The Three Major Challenges Facing Independent Restorers—and How to Overcome Them

February 21, 2025 12:23 pm

The restoration industry is shifting rapidly, and independent restorers face an uphill battle to stay competitive. While consolidation, evolving claims management, and technological advancements reshape the market, those who fail to adapt will struggle to survive. This article outlines the three biggest challenges restorers must address and provides a clear roadmap to overcoming them. Challenge #1: The Growing Threat of Industry Consolidation and Increased Competition Independent restoration companies are increasingly competing with large, private-equity-backed firms that are rapidly acquiring smaller operations. These large consolidators have access to substantial capital, advanced technology, and deep relationships

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Proper Product Selection

February 21, 2025 9:03 am

A happy customer at the end of the job is always the goal. A happy customer several years down the road is even better. Installing the right product for their situation will help maintain a happy customer. How Do You Know What to Choose?   While the decision for the final product at times becomes the dreaded “like, kind, and quality” scenario, those products might not be available anymore, and decisions have to be made. Oftentimes, decisions must fit within certain parameters, such as price range. And what if the customer wants to change

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From Chaos to Control: Keeping Track to Stay on Track

February 20, 2025 8:26 am

Disaster restoration contractors face numerous challenges when managing contents restoration projects, but none more critical than accurate inventory and detailed documentation. These elements form the foundation of successful restoration efforts, streamlining the claims process and ensuring client satisfaction. To excel in this field, contractors must adopt a systematic approach that leverages cutting-edge technology and meticulous attention to detail. Assessment The first step in effective contents restoration is to comprehensively assess all items affected by the disaster. This initial evaluation is crucial for categorizing items into restorable and non-restorable groups. Contractors should implement a standardized

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Playing the TPA Game

February 19, 2025 8:56 am

For some restorers, just hearing the word ‘TPA’ is enough to raise their heart rate, stir up some deep-seated rage, and maybe even a little perspiration. That may be a slight exaggeration, but the truth is that TPAs can illicit some passionate feelings within the restoration community. Don’t get me wrong, the documentation requirements, performance metrics, and frequent pushback can definitely pose some challenges and frustration. However, as someone who has grown multiple restoration businesses through TPA work, including one that scaled from $0 to $15+ million in just 4 years, I want to

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What’s the Key to Authentic Recruiting?

February 18, 2025 8:25 am

Dear Kristy,  What’s the Key to Authentic Recruiting? In the fast-paced world of recruiting, getting lost in the sea of job descriptions, résumés, and automated messages is easy. But the heart of successful recruiting lies in something simpler: building authentic relationships. This week, a candidate asked, “Why should I choose your client’s company over another?” A question like that reminds us that recruitment isn’t just about filling positions—it’s about connecting people to their purpose. So, what’s the key to authentic recruiting? Start by truly understanding your company’s mission and culture. When you communicate those

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Scaling Your Business: A Path of Learning and Leveling Up

February 18, 2025 7:56 am

I just wrapped up a great conversation with someone who’s seen it all in business. We got deep into a topic that every entrepreneur eventually wrestles with: growth. In this industry, we live on the extremes. One week, you’re firing on all cylinders, everything is clicking, and it feels like you’re at the top of your game. The next, you’re stuck in what Brandon and I call the “troughs of sorrow”—those brutal moments where you’re grinding through problems you never saw coming. And here’s the truth: that cycle doesn’t stop. But what separates those

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The Crucial Role of Restorers in Wildfire Recovery

February 13, 2025 11:03 am

Wildfires are a reality we’ve grown accustomed to in California, but the devastation left behind by the Eaton and Palisades Fires is unlike anything I’ve seen before. These two massive fires, burning just 48 miles apart, have changed the landscape of Southern California forever, displacing thousands and leaving communities upended and uncertain of what comes next. Our team at ATI Restoration has been on the ground since the fires broke out, looking for ways we can help support the community. Of course, this includes cleaning up the immediate damage, but now more than ever,

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ANSI/IICRC S700: 2025 Standard for Professional Fire and Smoke Damage Restoration

February 12, 2025 10:03 am

Decades ago, the pioneers of the restoration industry recognized the need for standards that restorers could use to set a benchmark for professional services.  People like Martin L. King, Lloyd Weaver, Cliff Zlotnik, Claude Blackburn, Rusty Amarante, Lee King, Larry Holder, Pete Consigli (and many more) fought to have our industry recognized as organized and professional.  First came the publication of the ANSI/IICRC S500 Standard for Professional Water Damage Restoration (1994), then the ANSI/IICRC S520 Standard for Professional Mold Remediation (2003).  Finally, in 2012 the Restoration Industry Association (RIA) began work on the first

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Fire is Fire: A Unified Approach to Suppression, Cleaning, and Remediation

February 12, 2025 8:25 am

There is only one type of fire, which is fire itself, whether it occurs in man-made structures or in open, natural areas. While we distinguish between structural fires and wildfires, both produce heat, smoke, particulates, and odors. The key to effective fire cleaning and remediation is understanding the common nature of shared cleaning and remediation procedures. Water and water-based suppression techniques are the most commonly used to extinguish fires in both environments except for electrical. However, using water for fire suppression can lead to the growth of microbes, bacteria, and unpleasant odors. Tailored Restoration:

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