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Industry Insights

Meet the 2024 RIA Candidates

March 12, 2024 12:29 pm

Meet the candidates and watch the interviews below featuring the five RIA Board of Directors candidates for the 2024 elections. Please take a moment to watch each video! Voting is open to RIA members March 18 through March 25; links to vote will be sent via email. Election results will be announced on March 27, with the new board members installed at the RIA Convention in Dallas April 8-10. To register for the RIA convention, visit convention.restorationindustry.org. Want to listen on the go? Find this on the Restoration Today podcast stream on your favorite

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Will YOU Be at the RIA Convention?

February 23, 2024 9:58 am

On this next episode of the Restoration Today podcast, we are thrilled to have three people who REALLY care about the restoration industry and the RIA. Kelley Dolan (Violand Management Associates), Jeff Jones (Violand Management Associates), and Andy McCabe (Quickcheck) join Michelle to share favorite RIA Convention memories, best ways to network, what’s NEW and DIFFERENT this year, and how to get the most out of the 2024 RIA Restoration Convention & Industry Expo. Register TODAY for the RIA Restoration Convention & Industry Expo: https://convention.restorationindustry.org/

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Exclusive Interview with CoreLogic’s Garret Gray at INTRConnect

January 23, 2024 7:59 am

Michelle sat down with Corelogic’s President of Protect, Insurance Solutions, Garret Gray moments after his opening keynote at INTRConnect in Austin. The two discuss the latest in technology and innovations in restoration, new uses for AI, and updates coming from CoreLogic including their new Mitigate platform, a large language model, Corelogic Workspace, and SO much more.

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BONUS EPISODE: Building Tomorrow Together at INTRConnect

December 8, 2023 3:58 pm

On this episode, Scott Severe and Brandon Burton of Corelogic join Michelle to share the latest news at Corelogic and INTRConnect, sharing their thoughts on: #1 thing they are most excited about for INTRConnect What makes INTRConnect different from other industry events What CoreLogic is doing to bring new tools to the mitigation process Highlights for contractors curious what’s on the horizon What’s new in the world of IICRC Standards Top 3 changes contractors will notice/should be excited about with the change …and MORE! 

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Faith, GOAT Culture, Better Book Club, & Almost a Mayor | Phil & Michelle’s Happy Hour- Episode 5

November 3, 2023 7:45 am

Welcome to Phil & Michelle’s Happy Hour – a podcast designed to make you smile, and hopefully learn a few things along the way. In this episode, we chat with Ben Looper, Founder & CEO of Southeast Restoration Group. Phil and Michelle talk with Ben about his experience in the restoration industry, the culture that has shaped and defined his team, and hear his most memorable and LARGEST job in the history of Southeast Restoration. Pour yourself a cocktail (or another cup of coffee), sit back, relax, and enjoy the conversation. 

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What’s the Best Concert You’ve Ever Attended? | Rapid-Fire Friday Questions

October 13, 2023 8:50 am

At The Collective, Michelle did some rapid-fire interviews, and asked everyone the same three questions. Over the past three Fridays, we have shared the answers in this limited edition segment we like to call ‘Rapid-Fire Friday Questions!’ In this 3rd and final video, Michelle asks “What’s the best concert you’ve ever attended?” Thanks to everyone who participated! Ben Ricciardi, IronClad Restoration Marketing Beth Thompson, CORE Group Chris Goetz, Ideal Restoration  Diane Goheen, CORE Group Jeff Jones, Violand Management Associates Katie Harris, Spot On Solutions Katie Smith, PHC Restoration Kimberley Burdi Dumas, Docusketch Kristy Cohen,

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What is One Piece of Advice You Would Give Your Younger Self? | Rapid-Fire Friday Questions

October 6, 2023 8:33 am

At The Collective, Michelle did some rapid-fire interviews, and asked everyone the same three questions. Over the next three Fridays, we will share those answers in this limited edition segment we like to call ‘Rapid-Fire Friday Questions!’ In this second video, Michelle asks “What is one piece of advice you would give your younger self?” Thanks to everyone who participated! Ben Ricciardi, IronClad Restoration Marketing Beth Thompson, CORE Group Chris Goetz, Ideal Restoration  Diane Goheen, CORE Group Jeff Jones, Violand Management Associates Katie Harris, Spot On Solutions Katie Smith, PHC Restoration Kimberley Burdi Dumas,

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What I Wish I Would Have Known Before Getting into the Restoration Industry (with VIDEO!)

September 29, 2023 10:06 am

As a business consultant who has worked with 100’s of start-up to medium sized restoration companies there is a common theme I run into with most business owners……… What I Wish I Would Have Known Before Getting into The Restoration Industry. When I ask my clients why they decided to get into the industry, the answers are pretty similar across the board. 1. It’s a recession proof industry 2. It can be financially rewarding 3. The barriers to entry are low. While I wholeheartedly agree with these answers, I also know that if you

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What’s the Best Customer Service Experience You’ve Ever Had? | Rapid-Fire Friday Questions

September 29, 2023 8:00 am

At The Collective, Michelle did some rapid-fire interviews, and asked everyone the same three questions. Over the next three Fridays, we will share those answers in this limited edition segment we like to call ‘Rapid-Fire Friday Questions!’ In this first video, Michelle asks “What’s the best customer service experience you’ve ever had?” Thanks to everyone who participated! Ben Ricciardi, IronClad Restoration Marketing Beth Thompson, CORE Group Chris Goetz, Ideal Restoration  Diane Goheen, CORE Group Jeff Jones, Violand Management Associates Katie Harris, Spot On Solutions Katie Smith, PHC Restoration Kimberley Burdi Dumas, Docusketch Kristy Cohen,

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