Articles

When companies start building programs around culture, they often end up in the world of behavioral, leadership, or communication assessments. Honestly, it’s a fun space with a lot of strong tools that can improve working relationships between staff, both inside and outside the company. I’ve even had staff take an assessment home, show it to their family, and talk through what they learned about themselves. That kind of carryover is a good sign. It means the tool offers a meaningful (and sometimes surprisingly personal) benefit while also reinforcing the values at work. In this

It was the third day on site when the question came up, as it often does in water loss projects: “How many days of drying are you charging?” The question itself wasn’t unreasonable, but it revealed a deeper issue that continues to challenge the restoration industry—how competence in restorative drying is measured. Too often, drying success is judged by the number of days on an invoice rather than by the science, decision-making, and documentation that led to the outcome. Three days has quietly become an unofficial benchmark, sometimes even a ceiling, yet competence has