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Mentorship Over Management

January 6, 2022 1:39 pm

“What is it like to work here?”  This was the question back in 2015  that started a five-year journey for Clint Pulver; a journey that would ultimately become a whole new career helping owners, CEOs ,and managers around the world learn how to make their companies a place where their teams actually want to work. Over the course of five years, Clint became the “Undercover Millennial” and with his backwards hat, hoodie, and sneakers, he interviewed more than 10,000 employees across more than 100 companies and multiple industries.  But before we dive into what

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Industry High Horses: Fire Chasing

January 5, 2022 10:22 pm

In any business endeavor, there are those who think this-or-that is an excellent idea and on the other end of the spectrum those who want to vilify the effort. There are many options for intentional restorers to enrich their personal and professional development, but there are also many industry commentators who enjoy riding a high horse as they opine on aspects of our trade. My fingers are burning as I consider a favored target of these forumites: fire chasing.e Whether you are growing your career or growing your business, you must always remember one

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The Microbial Warrior Experience: A Forensic Restoration Training Collaboration

January 4, 2022 11:39 am

The Dewald Academy of Drying is gearing up to host Microbial WarriorTM Experience in early 2022, facilitated by Jeff Jones. The first class will be Feb. 21-25 in Indianapolis. The Microbial Warrior Experience is a 4 day hands-on course focusing on strategies for performing forensic restoration related to biohazard cleanup. Jeff Jones, owner of BioSheen Services, Chuck Dewald III, owner of the Dewald Academy of Drying, and instructor Chris Laney joined the Restoration Today podcast to discuss this training opportunity, why hands-on training is vital in all aspects of restoration, and also why collaborations like

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Mold Assessments: Value Added or Waste of Money?

January 3, 2022 11:25 pm

Let me set the stage just a bit for this month’s topic: I am a Florida licensed Mold Assessor and Mold Remediator. I am an active member of NORMI and I believe they are a value-added organization, provide great training, and I support most of their initiatives. I also generally agree with the ANSI IICRC S520 determination that an assessment SHOULD be performed prior to starting remediation – WHEN APPLICABLE. Here’s the kicker: even though I can make money doing assessments, I generally think they are unnecessary, often extremely vague, inconsistent, and often a

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When is the right time to sell my restoration business?

January 3, 2022 10:01 pm

Q: Industry consolidation has me thinking about selling. How will I know when the time is right?  JT says: There are two key factors: you personally and the business itself. Personally, are you financially and emotionally able to retire? (Very different questions.) Many owners are financially able, but not ready emotionally. Some want to sell and ‘retire’ from owning but still work 2-3 years. This can be a nice half-step toward full retirement. Regarding the business, what is it worth now? How about in 3-4 years? Are there simple ways to add value in

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Permeance: Water Vapor Movement + Dry Time

January 3, 2022 11:48 am

How well do you understand water vapor movement, or permeance, as it relates to structural drying? Permeance is essentially the speed limit at which water moves through a material. Through very porous materials like carpet, it moves quickly, and therefore dry time is short. For other materials, like concrete, movement is much slower – and therefore, dry time is longer. In this episode of When It Comes Down To It, Chuck Boutall explains the concept of permeance, offers some resources for calculating a surface’s permeance, and discusses why this concept is vital to the

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Dehumidification Capacity in Structural Drying

December 30, 2021 4:35 pm

Picture this: we are at a loss, and we need dehumidification capacity. Before we start installing and setting up, we need to do a little math and area observation. Many answers to matters like this can be found in the Institute of Inspection Cleaning and Restoration (IICRC) current edition of the S500 10.4.3 & Appendix B. The standard will provide an understanding of how to calculate capacity. Dehumidifiers are the primary source of dry air with low relative humidity (RH), but we also have other means of supplemental heating. There are potential hazards associated with

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California Debt Collection License Q&A

December 30, 2021 12:53 pm

Do restorers need a Debt Collector’s License?  The California Debt Collection Licensing Act (“DCLA” SB 908) takes effect on January 1, 2022. Certain terms in the law have not yet been defined, and there will likely be regulations to clarify the rules because many organizations are challenging the law and demanding explanations. I know it sounds bizarre, but for now, as currently written, the law generally requires licenses for creditors who regularly contact consumers regarding past due debts for goods or services, as explained below.  What the @#%$! is this all about? The Act

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Restoration Today 2021 Blooper Reel

December 28, 2021 12:44 pm

As a “thank you” to the restoration and cleaning industry for a remarkable 2021, the C&R team hopes to bring you a few laughs with this blooper reel. It contains some highlights, lowlights, and never-before-seen footage from various 2021 episodes of the Restoration Today podcast. Looking forward to growing with you in 2022!

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Annual Performance Reviews: Just Say NO

December 28, 2021 4:14 am

The end of the year, for many employers, signals employee review time. Rushing to do the “obligatory” duty of an employer by completing an employee evaluation. Meanwhile during the course of the year, employees are left wondering where they stand, asking questions like: How am I doing? Am I doing the job correctly? Where do I go from here? Employee performance evaluations are an ongoing process and not a once a year event. When an employee receives their evaluation, there should not be any surprises. Employers should hold performance reviews throughout the year. When

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