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Restore, Rebuild, or Start Fresh

January 19, 2022 8:00 am

Whether you’re building new or trying to restore an existing one, Company Culture is the foundation for success in every aspect of your business. From attracting and retaining good talent (77 percent of workers consider a company’s culture before applying, and almost half of employees would leave their current job for a lower-paying opportunity at an organization with a better culture) to building a strong customer base to impacting your bottom line, (companies with healthy cultures are 1.5 times more likely to experience revenue growth of 15 percent or more over three years) culture matters A LOT

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NADCA to Host In-Person 33rd Annual Meeting and Exposition

January 19, 2022 8:00 am

Registration Now Open for March 20-22 Event The National Air Duct Cleaners Association (NADCA) — also known as the HVAC Inspection, Cleaning, and Restoration Association — today announces that its highly anticipated 33rd Annual Meeting & Exposition will take place March 20-22, 2022 at the Gaylord Rockies Resort in Aurora, Colorado.  This must-attend event will bring together HVAC system cleaning professionals offering insight into best practices for business growth and the latest in industry equipment, tools, and technology. Attendees will learn new techniques, methods, and advancements for HVAC inspection, cleaning, and restoration, with conference

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The Business Bottleneck: Kickboxing to Jiu Jitsu

January 18, 2022 3:45 am

Every business owner and leader eventually hits a point where they feel like a fish out of water in a business or role they’d otherwise become (extremely) confident in. Maybe it was when they expanded to a second, third, or fourth location, when they hired their first full-time sales rep, or when they tried to move their business from residential to more commercial.  Whatever the trigger, there are changes that happen in our business that require new skills or a different way of thinking about what we’re doing. And if we can’t make the

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Finding Value in Contents Cleaning & Restoration

January 17, 2022 11:48 pm

Barb Jackson is a Certified Restorer who has been helping companies set up contents cleaning divisions and tackle the toughest jobs for decades. In this episode of Restoration Today, Barb (owner of Total Contentz) shares her plethora of knowledge and lessons she’s learned over the years on contents on topics like: In-house vs. subbing out contents cleaning Value of adding a contents division Best innovations in the last decade Predictions on future of contents restoration/trends Plus, she shares stories from some memorable jobs – including a bank vault!

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Taking Another Look At How To Determine “Clean” For Fire Restoration Projects

January 17, 2022 4:10 pm

As an organization that conducts field investigations, provides laboratory analysis of mold and particulate samples, and offers training classes related to various aspects of indoor air quality, Wonder Makers has extensive experience addressing questions related a whole range of indoor contaminants. One indoor pollutant that is often underestimated in regards to its impact on aesthetics and health is fire residue, such as soot and smoke. So, it was no surprise when a recent client requested our opinion about the best method for determining the effectiveness of cleaning efforts related to a fire loss. In

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Dear David: How Can I Overcome a Denied Insurance Claim?

January 11, 2022 1:17 am

Dear David, This summer, our kitchen was damaged by water. We have a home warranty and homeowners insurance.  Fortunately, the warranty paid to repair the leaking pipe. Initially, the insurance company’s adjuster authorized the water mitigation company’s estimate but then denied our claim.  The denial said, “[T]here was rot where the leaking occurred, indicating this leak has been ongoing for quite some time. We cannot approve this claim and must deny it.”  The insurance company has stopped communicating and it feels like our claim was wrongly denied. What can be done?  Dear Wrongly Denied,

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Leveraging Technology Amidst the Labor Shortage

January 10, 2022 11:51 pm

The innovation of connected equipment is streamlining some processes for restoration and cleaning contractors, and reducing the need for daily in-person job site checks for readings. In this episode of Restoration Today, Thermastor/Phoenix Business Unit Leader Erin Hynum discusses the value of connected equipment, remote monitoring, and innovations on the horizon for structure drying.

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OP ED: The Value of Mold Assessments

January 10, 2022 6:18 pm

Dear Michelle, This letter is to thank you for publishing the article entitled Mold Assessments: Value Added or Waste of Money? By Scott Walden on January 3, 2022. Mr. Walden’s main point, that mold assessments and sampling prior to remediation take up resources that could be dedicated to the actual mold removal and cleanup, is certainly true. His corollary, that there are many cases where such assessments by an independent third-party appear to be redundant when a competent mold remediation contractor is involved, is also true. It was interesting to see that the author

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High-Res Imagery Shows Destruction of Boulder Fire

January 7, 2022 3:32 pm

Officials call it the “most destructive fire” in Colorado history. And early estimates of property damages are north of $1 billion. On December 30, the Marshall Fire swept through two Boulder County, Colorado communities, Superior and Louisville, destroying a current count of 991 homes and damaging 127. The GIC monitored, activated, and collected high-resolution aerial imagery of this Gray Sky event on the behalf of its insurance members. Ortho imagery is now available in the GIC Viewer and via our map services. If you need access to this post-cat imagery, please fill out the

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Fire Chasing: Why More Restorers Are Doing It

January 6, 2022 1:59 pm

In the early 1990s, my restoration company was on approved vendor programs of several of the largest insurance carriers serving Southern California. We were getting a large volume of claims that kept four estimators busy seeing 3-5 losses each per day. Most of these jobs tended to be water damage claims under $10,000 and rarely did we get a shot at a big fire. This was because most of the larger residential and commercial fire losses were being signed up by my competitors, public adjusters, or the large loss adjusters were giving the best

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