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5 Questions With Rachel Stewart

November 26, 2019 4:32 am

Rachel Stewart is the executive vice president of Titan Restoration of Arizona. She has been in the industry close to 11 years. Her main focus is driving vision, culture, employee development, engagement, metric driven management, strategy and excellent customer service. Additionally, Stewart has been published in several industry magazines and has had the privilege of speaking at several industry events. She is the editor of Actionable Insights, chief of the Insighter Report and, in 2018, with the help of partners, Stewart launched Xcelerate Restoration Software.  At the end of 2018, Stewart started work on

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Mega Problems at a Mega Church

November 20, 2019 4:42 am

In early October 2018, the Florida Panhandle braced for what was projected to be a Category 3 hurricane with sustained winds reaching 111-129 miles per hour. In reality, Hurricane Michael slammed into the Florida panhandle on Oct. 10 as a Category 5, making it one of the most damaging hurricanes ever to hit the region. And while some parts of the Panhandle were not affected, other areas were devastated with destruction beyond comprehension. Hurricane Michael became a very serious threat quickly, right before landfall, leaving very little time for the residents in the impact

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Restoration Advocacy Report #6: The Best Is Yet to Come

November 13, 2019 4:25 am

Since its inception, the RIA Advocacy and Government Affairs (AGA) Committee has been moving forward like a freight train. Month after month, this movement gains momentum in a way that is unprecedented in the property repair industry. Many restoration practitioners who have been following the AGA reports penned by AGA Chairman Ed Cross have gained confidence as they observe their field that has been fragmented, disjointed and in turmoil, and have begun the process of organizing and unifying under a sustainable paradigm of equitable claims practices. The game plan has been outlined in the

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AGA Releases Position Statement on TPA Scope Change Requests

November 1, 2019 11:16 am

The RIA Board of Directors recently approved RIA’s first ever position paper. This milestone is the product of the hard work of the AGA’s Third Party Administrator (TPA) Subcommittee. It addresses best practices for restorers confronted with requests from TPAs for changes in scope and/or price. Confusion arises when TPA staff allege that these requests are based on program agreements. In that case, the TPA should specifically cite the contract provision that justifies the request. Contractors should be wary of arbitrary and capricious requests for price reductions, and, when they are not required by the

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Restoration Advocacy Report #5

October 16, 2019 4:10 am

The RIA’s Advocacy and Government Affairs (AGA) Committee continues to roll full steam ahead. In case you have not heard of us, the AGA is on a mission to advocate for the best interests of restorers, and to achieve a fair and level playing field, both legally and financially, with insurers and their partners. Each month, we report on our progress and recent developments. The AGA and its subcommittees now consist of more than 50 of the industry’s most industrious and talented professionals representing every major region of the country. These volunteers understand that

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Start Young: Community Outreach Through Career Day

October 10, 2019 4:45 am

Restoration is a busy industry, and most professionals say their focus is on rebuilding the community and setting things right for clients. Being part of that community also means connecting with even its youngest members. Students of all ages dream about their future jobs, and career days represent an excellent opportunity for students and restoration professionals to connect. School counselor Beth Fortner of South Harnett Elementary School in North Carolina says, “Students love dreaming about their futures, especially when you help them to see that their wildest dreams can come true if they are

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What’s New in Water Remediation Technology

October 9, 2019 12:21 pm

Smart technology has become prevalent, but it has had minimal influence over the restoration industry. However, Larry Carlson, national and international sales manager at Phoenix Restoration Equipment, says software systems for business management and drying projects do exist. He spoke at the 2019 RIA Conference & Tradeshow in Queensland, Australia, about what’s new in water remediation technology, including Wi-Fi- and cellular-based remote monitoring systems and meters that have Bluetooth connectivity. Many of the smart products available in the market, he cautions, do not integrate with each other, which limits their ability to improve water restoration

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Assessing and Reducing Fungal Growth in Buildings

October 2, 2019 2:28 pm

Restoration professionals need to provide a professional and defendable assessment of a building potentially affected by mold growth. To do that, they need to understand the impact of indoor air quality on fungal growth and familiarize themselves with the ASTM 7338 Standard for Fungal Growth in Buildings. Jeremy Stamkos, principal consultant at Eronmor, an indoor environmental consultancy based in Melbourne, offered an overview of the standard and discussed how best to use the document at the 2019 RIA Conference & Tradeshow in Queensland, Australia. The ASTM 7338 Standard for Fungal Growth in Buildings offers

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Segregating the Industry Organically

October 1, 2019 2:21 pm

RIA members typically take their trade very seriously and seek to identify themselves with the most current education along with possession of state-of-the-art technology. Members attend the annual International Restoration Convention + Industry Expo with this mission and expectation. However, while RIA members diligently seek to improve their own competence and product offerings, part of their effort has the distinct purpose of distinguishing their brand from the many far less reputable restoration brands that currently occupy the marketplace. Sadly, it seems that there are many restoration brands that are willing to provide services that

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Next-Generation Industry Movements

October 1, 2019 10:53 am

Editor’s Note: The free exchange of ideas and opinions is essential to the well-being of any organization. RIA members are invited to share their views and opinions on industry issues in this column. Responses and submissions for future columns should be sent to Alexa Schlosser, managing editor of C&R, at [email protected]. The views and opinions expressed herein are those of the member and not necessarily endorsed by RIA. Have you noticed how carriers and reviewers are telling you more frequently: “We don’t pay for that!”? Items that have been accepted for decades now get

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