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The Mold Industry’s Opportunity to Modernize, Innovate, and Affect the Healing Potential of Millions

May 16, 2025 11:14 am

Introduction The mold remediation industry is lagging behind science. For years, it has failed to adapt to noteworthy scientific evidence highlighting the serious health risks associated with water-damaged buildings and the mold and other microbial contamination they can harbor. Additionally, the industry tends to overlook abundant evidence indicating that mold and its by products pose a bioaerosol problem with potentially significant health implications for a large percentage of the population. State-regulated and other unregulated water-damage remediation projects are currently limited to visibly contaminated or compromised areas, neglecting the impacts of water-damage contamination on the

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The Next Frontier: AI Innovations in Water Damage Restoration

May 15, 2025 10:49 am

“Think water damage is predictable? Think again.” We’re on the cusp of a revolution where laser-precise scanning, smart scheduling, and instant cost assessments aren’t futuristic—they’re happening right now in the restoration industry. Here’s how LiDAR mapping, AI-powered inventory tracking, and object recognition software are driving a new era of speed, accuracy, and cost-effectiveness. Stick around for the finale: we’ll address why these tools can make or break your restoration business. LiDAR: Precision Scanning for Structural Insights The first step in any water damage scenario is seeing the problem clearly. That’s where LiDAR (Light Detection

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Five Building Blocks of a Customer Experience Culture

May 13, 2025 11:55 am

2024 was a rough year for a lot of restoration companies, given a pretty significant dip in insurance claim volume. For many restorers, though, this was the push they needed to finally go hard after commercial business. However, what you quickly learn is that selling and servicing commercial clients is a different game than serving Mr. and Mrs. Jones. It truly requires a different mindset about the business.  In particular, it requires that we shift our thinking about customer experience. In this article, I’m going to attempt to lay out the five critical components

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The Leadership Illusion

May 13, 2025 8:10 am

Leadership is a tricky subject for me. These days, it feels like everyone is either a “leader” or a “leadership coach.” Every trade show, podcast, and publication is flooded with advice on developing leadership skills. But here’s the truth—leadership isn’t something you can teach. Leadership is like addiction recovery. You can offer all the training, books, and coaching in the world, but if someone doesn’t have the internal drive to lead, it won’t stick. True leadership comes from within, not from a workshop. What actually makes someone a leader? Webster defines a leader as

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Aramsco Reopens 3 Jon-Don Locations; Moves Forward Serving Customers

May 12, 2025 11:40 am

Note from our Publisher: Last week, it was announced Jon-Don was closing its doors for good on Friday, May 9. C&R has worked hard to confirm Aramsco assumed some of Jon-Don’s assets, some locations will indeed reopen, and some employees be rehired. Below is information shared by Aramsco on May 12, 2025. Since Aramsco became aware of Jon-Don’s situation, we have been working tirelessly toward two objectives: first, to provide continued employment to as many Jon-Don employees as possible; and second, to provide minimal disruption to Jon-Don’s customers. We are fortunate that many former

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2025 Tariff Q&A

May 9, 2025 9:56 am

Tariffs are a big part of current economic conversations. As some tariffs and decisions change day-to-day, we know restorers have questions. We turned to Cotality expert Jay Thiers, Vice President of Pricing Analysis and Delivery, to help bring some clarity to the situation. Below is his take on how the current tariffs are already impacting restorers and what can be expected in the coming months.  Do you have any questions on pricing and the current market that you want answered? Email us at [email protected]. 1.  How are current and proposed tariffs impacting the cost

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Add a Vertical: What You Need to Know About Adding Environmental Services to Your Restoration Business

May 9, 2025 8:33 am

Many people are drawn to the restoration industry for its reputation as being recession-resistant. While it’s true that catastrophe work isn’t tied to the S&P 500, it’s still unpredictable, leaving some restorers closing out their year with significantly less work than expected. To reduce the dependency on catastrophe-driven revenue, more restorers are expanding into adjacent service verticals. Diversifying in this way not only helps restorers serve their clients more holistically and generate new leads, but it also brings greater stability and consistency to their annual cash flow. In this three-part series, we’ll share how

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Choosing the Right Club – Why the Wrong Tools Are Costing You Money | The Tee Box Series for Business Part 2

May 6, 2025 8:22 am

In the first installment of the Tee Box Series for Business, we talked about stepping up to the tee and finding the intrinsic spark and drive required to succeed. It’s that mental clarity, motivation, and readiness to commit to the next shot, whether in golf or business, that sets the tone for everything that follows. Now, we move into the second article in the series: Choosing the Right Club. While on the surface it may seem like a simple equipment preference, Milwaukee vs. DeWalt, Deere vs. CAT, Titleist vs. Ping, what we’re really talking

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Ready to Embrace AI? Solving Real Pain Points for Restoration Contractors

May 2, 2025 11:56 am

This audience already knows—the restoration industry is a high-stakes balancing act.  A homeowner calls at 2 a.m. with a burst pipe. A project manager juggles crews across a dozen jobs after a storm. An owner stares at spreadsheets, wondering why ad spend is up but leads are down. From sales to ops, HR to owners, restoration contractors face nonstop challenges: missed leads, chaotic workflows, inconsistent marketing, and one-and-done clients.  Increasingly, artificial intelligence (AI) offers a way out—not as some sci-fi fantasy, but as a set of practical tools solving these headaches right now. When

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ATI Restoration Wins Both 2025 RIA Phoenix Awards for Innovation

April 30, 2025 7:36 am

Anaheim, CA – April 30, 2025 — ATI Restoration (ATI), one of the largest disaster recovery firms in the nation, has earned top industry recognition by winning both of the Restoration Industry Association’s (RIA) 2025 Phoenix Awards — one for Innovation in Restoration and the other for Innovation in Reconstruction. The winners, announced at the International Restoration Convention & Industry Expo 2025 in West Palm Beach, Florida, represent the year’s most groundbreaking and impactful disaster recovery projects. ATI is the first contractor to win both awards in a single year since the Phoenix Awards’ inception in

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