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The Future of Claims Management: How to Utilize Technology to Build Back Stronger Amid Disaster Recovery

June 6, 2025 7:01 am

In the wake of large-scale disasters—whether wildfires, hurricanes, or flooding—insurance carriers and restoration professionals face the challenge of processing an overwhelming volume of claims quickly and accurately. For instance, following the aftermath of the LA wildfires, insurance carriers and restoration professionals have been inundated with claims as damage estimates total more than $250 billion. The increasing severity and frequency of catastrophic (CAT) events demand faster, tech-driven solutions to accelerate claims processing and reduce friction between contractors, carriers, and policyholders. Restoration professionals can help transform the claims cycle by leveraging emerging technology and enhanced collaboration.

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The Measure of a Drying Leader: A Story of Responsible Psychrometry

June 5, 2025 10:43 am

When I first walked into the world of restorative drying, I was eager, full of energy, and—if I’m honest—a little too confident in my understanding of Psychrometrics. Like many before me, I thought I could lean on a few trusty numbers and formulas, convinced that the air’s temperature or a quick “grain count” would tell me all I needed to know. It didn’t take long for reality to set me straight. Let me take you back to one of my earliest projects—a water loss in a stately old home. The insurance company wanted quick

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RIA 2025 International Restoration Convention & Industry Expo

June 5, 2025 9:47 am

The 2025 Restoration Convention and Industry Expo, held in West Palm Beach, Florida, from April 28-30, was another record-breaking event bringing together over 1400 restoration professionals from around the world to network, learn, and support the industry. With attendance surpassing last year’s sold-out event, this year’s convention was a testament to the restoration industry’s growth and strong community spirit. The energy and engagement over the three-day convention were electric! The Town Hall: Opening with Impact and Advocacy Updates Kicking off the 2025 Convention was the IICRC-sponsored Town Hall. RIA leaders set the tone with

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Herding Cats, Part II: Revealing the Biggest Misconceptions Between Salespeople and Their Managers

June 3, 2025 7:00 am

Want to read the other articles from our 3-part “Herding Cats” series? Now’s the perfect time to catch up! In Part 1 & Part 3, we dig into revealing the biggest misconceptions between salespeople and their managers. Managing sales reps is no easy feat—ask any seasoned manager, and they’ll readily agree. Salespeople drive revenue, but their fiercely independent nature often makes them among the hardest employees to manage—especially effectively.   I learned this lesson early in my career when the top producer at our restoration company couldn’t seem to keep her nose out of operations.

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Should I Join a TPA?

June 2, 2025 9:37 am

The “million dollar question” – should your restoration company take on TPA work? With 18 years of experience, including running a large firm heavily involved with TPA claims, I’ve seen it all. Now, as a consultant, I’m struck by the amount of confusion surrounding this decision. So, instead of speculation, let’s break down the five critical factors you need to evaluate before entering the TPA arena. Five Things You Should Know Before Joining a TPA Third-party administrators (TPAs) are a significant part of the property and casualty insurance world, and deciding whether to partner

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Failing Forward

June 1, 2025 8:00 am

This morning, I got a text from an industry colleague and friend: “Hey, I’m a little stuck on something, can you talk through it with me and give me your thoughts?” We spoke for almost an hour, and a lot of what we talked about was the need to innovate – not just on the vendor side of our industry, but contractors, too. The cadence of jobs is different, contractors (and vendors alike) need to further diversify to stay competitive.  I’m here to tell you, don’t be afraid to take risks and try new

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A Closer Look at the New ANSI/IICRC S590 HVAC Assessment Standard

May 29, 2025 12:33 pm

The Heating, Ventilating, and Air Conditioning (HVAC) assessment process in the ANSI/IICRC S590 identifies impacted and non-impacted HVAC internal surfaces after a water, fire, or mold damage event. This Standard contains procedures to perform HVAC assessments and create a written report and Restoration Work Plan (RWP) of work for residential, commercial, institutional, and healthcare buildings. The document lists methods and procedures to determine visual deposition and odor retention.  HVAC systems may be impacted by event-related particulates regardless of whether the unit was operational during the event. Conversely, the presence of event-related particulates in the

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Motor Truck Cargo Coverage for Restoration Contractors in California

May 23, 2025 10:06 am

In California, restoration contractors doing pack outs must adhere to specific state licensing requirements.  These requirements apply to those companies that move or store clients’ belongings. The Bureau of Household Goods and Services (BHGS) oversees these regulations to ensure consumer protection.​  If your restoration services include transporting or storing clients’ household goods, such as during a “pack-out” for cleaning or repairs, one is required to obtain a Household Mover permit from BHGS. This mandate has been in effect since July 1, 2018, under the Household Movers Act. Operating without this permit can lead to

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The Water Loss That Crashed the Eagles Parade Route

May 22, 2025 8:53 am

Share a little bit about your company – its background, location, etc. 1-800 Packouts is a content-focused restoration company and national franchise. The NW Philadelphia location is the first in Pennsylvania, and Keith is excited to support his hometown, where he has lived for the past 25 years. This location serves all of Bucks and Montgomery counties, along with Philadelphia and the entire metro area. When did you first get the call about the loss? How did you land this job? We received the call on Tuesday, Feb.11, 2025, from a water mitigation company

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Herding Cats: Revealing the Biggest Misconceptions Between Salespeople and their Manager

May 19, 2025 1:44 pm

Want to read the other articles from our 3-part “Herding Cats” series? Now’s the perfect time to catch up! In Part 2 & Part 3, we dig into revealing the biggest misconceptions between salespeople and their managers. For most restoration businesses, staffing is one of the largest pain points in achieving sustained profitable growth. Good employees are hard to find and nowhere in a business is this more noticeable than with the sales team. Statistically speaking, sales has the largest percentage of turnover for any position, even more than mitigation techs. So, what is

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