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Xactimate’s New Labor Efficiency Setting: What It Means and How You Can Prepare

June 25, 2026 11:47 am

The third tier introduced in early 2026 changes the labor math at the trade level, not the job level. Here is what is actually happening, why it matters more than the headline suggests, and what to do before the first call from an adjuster lands on your desk. By Anthony Nelson, Peer Group Facilitator, Pivot My Biz Somewhere this week, a restoration estimator is on a call with an adjuster who has just asked, in a perfectly reasonable tone of voice, whether the Large Restoration/Remodel setting should apply to a fire job. The estimator

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Sublynk Launches the ‘Sublynk Certified Network’ to Turn Compliance into a competitive Advantage for Contractors

June 23, 2026 9:51 am

Sublynk Inc. the platform known for reducing compliance timelines by 10x for repair networks, today announced the official release of the Sublynk Certified Network. Built to help elite contractors leverage their compliance workflows to drive top-line revenue, the launch introduces public-facing portable credentials alongside a completely open, zero-fee registry for the public. Historically, the contracting and restoration industries have treated compliance as an administrative burden—requiring continuous overhead to chase documentation with zero commercial return. Sublynk fundamentally changes this dynamic. By turning third-party verified compliance into a portable asset, credentialing is shifted from a passive

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10 Steps to Successfully Market a Home-Service Company—with Measurable Results

June 23, 2026 8:52 am

Through my work with home-service companies—mold inspectors, remediation companies, plumbers, and indoor air quality professionals—I’ve seen firsthand that technical expertise alone doesn’t always translate into booked jobs and steady company growth. Many companies do excellent work but struggle to consistently reach the homeowners who need their services. Today, digital marketing is how most home-service companies connect with potential customers. When something goes wrong in a home—whether it’s mold, water damage, poor air quality, or a failing HVAC system—homeowners rarely start by flipping through a directory. They open their phone and search online. If your

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Accountability Is Not a System

June 19, 2026 2:49 pm

Accountability is one of the most misunderstood ideas in business especially in restoration companies. In this episode of Chasing the Vision, produced in partnership with Violand Management Associates, host Michelle Blevins sits down with Katie Smith of PHC Restoration and Tim Hull to unpack what real accountability actually looks like inside a growing organization. Most leaders default to systems scorecards, SOPs, tracking tools and wonder why execution still breaks down. This conversation reframes the whole approach: accountability isn’t something you install. It’s something leaders create through behavior, consistency, and the expectations they set every

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No Box, No Front Door, No Apologies: A Different Philosophy for Running a Restoration Company

June 9, 2026 8:32 am

I have always hated traditional sales. Not because I can’t do it, but because most salespeople only think about what they can sell. In restoration, that creates a specific kind of problem. We are an industry selling something nobody wants to happen. Nobody wakes up hoping their basement floods. Nobody budgets for a fire. Nobody wants to think about mold, water intrusion, or structural damage. So, we have built our entire business model around waiting for the worst day of someone’s life — and then we show up to sell them something they never

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Deep Dive #2: Getting Paid | 2026 State of the Industry

June 4, 2026 10:15 pm

In this second 2026 State of the Industry Deep Dive, presented in partnership with KnowHow, Michelle Blevins & Travis Martin, of KnowHow, talk with industry leaders Kristin Whitley Smith (Mooring Recovery Services), Sarah Cowell (PHC Restoration), and Jessica Wescott (Stellar Service Brands) and tackle the restoration industry’s most pressing challenge: getting paid. Drawing directly from data in the 2026 State of the Industry Report, the panel shares proven strategies for accelerating collections, improving documentation, and creating a culture of accountability around accounts receivable. From setting payment expectations early to leveraging technology, training, and communication

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PSA User Conference: The Future of Restoration Technology Starts with Connection

June 2, 2026 7:00 am

The restoration industry is evolving rapidly, and technology continues to play an increasingly important role in how contractors operate, communicate, and scale. At the 2026 PSA User Conference in Orlando, Florida attendees gathered to explore emerging trends, share best practices, and discuss the future of restoration management. Artificial intelligence, automation, analytics, customer communication, and workflow optimization were all prominent topics throughout the event. Yet the most compelling conversations weren’t necessarily about the technology itself. They were about how technology can help contractors solve real-world challenges and operate more effectively. The conference theme, Innovate, Educate,

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Anybody Can Buy a Truck: Why Customer Experience Is the Only Real Differentiator Left

May 29, 2026 10:05 am

Anybody can become a restorer. Go get an SBA loan, find your rich uncle, buy a truck, go to RIA, get your certs. That’s all just money. But success in this industry isn’t about any of that. Success is about how we make people feel in the process of delivering services. And right now, most of us are competing at a level that doesn’t actually move the needle anymore. Think about the numbers we hear thrown around at industry conference: 88% of homeowners say the contractor did what they said they would do. 92%

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Practical Uses of AI in Restoration and Mitigation Projects

May 26, 2026 8:44 am

Key Takeaways: AI reduces delays by automating approvals, invoicing, and documentation, all of which improves workflow speed and consistency Back-office tasks become more efficient with structured processes, fewer manual handoffs, and faster payment cycles Field tools standardize documentation and provide real-time visibility, minimizing disputes and improving transparency Embedded guidance and data insights support consistent decisions, better training, and continuous operational improvement The need for more efficient workflows in construction is not new. Productivity improved by 0.4% annually between 2000 and 2022, according to McKinsey. That pace lags well behind other industries. Given these constraints,

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Every Company Needs a Captain

May 18, 2026 9:31 am

During Team Venezuela’s victory over Team USA in the 2026 World Baseball Classic championship game, something important happened that will never show up in the box score or be mentioned by ESPN anchors. But without that late-inning event, I believe the game may have swung in USA’s favor, so it may actually have been one of the most important factors in the outcome. It’s something restoration leaders can do for their teams, and it makes all the difference. Late in the game, with Venezuela up in a close, low-scoring contest, Team USA built some

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