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Embrace the Future: Intentionally Charging Ahead in the Transformation of How We Do Work

January 31, 2024 8:13 am

At its core, frustration and disappointment often arise from unmet expectations within a team or unfulfilled commitments to oneself. However, in the realm of communication, this frustration can be compounded by the misconception or illusion that effective communication has even taken place to begin with. As it relates to communication and setting expectations with clarity, imagine a playbook that guides every team member to success, ensuring that no task is overlooked, and goals are achieved with precision. This is the transformative power of checklists; a tool that has reshaped Southeast Restoration in our approach

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The Importance of Telling Stories

January 29, 2024 10:04 pm

Like many in the restoration space, I am fortunate enough to work for a rapidly expanding company. On my hiring date, the employees at Violand could all fit comfortably around a standard breakfast table, elbow room wealthy. Today, we need to make reservations in the big private room of a restaurant if we want to break bread together. That’s great, right? Bigger’s better … except when it’s not. When breakneck expansion overtakes culture, companies often surrender what made them special. While business buzzwords like synergy, holistic, and touchpoint often get eye rolls because they’ve

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Spot On Marketing in 60 Seconds – SEO vs PCC

January 29, 2024 6:56 pm

In our newest “Spot On Marketing in 60 Seconds” episode, we are talking all about SEO and PPC, providing a comparison of these two powerhouse digital marketing strategies. From organic search visibility to targeted advertising, briefly explore the strengths and weaknesses of each approach. Whether you’re looking to boost your website’s search rankings or drive immediate traffic to your site, this episode will offer valuable insights!  

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Navigating the Restoration Industry’s M&A Landscape in 2024

January 26, 2024 8:24 am

As we look at the restoration market today, the view is much different than it was only a year again. As we move into 2024, the fluid, changing dynamics of both Main Street and M&A transactions in our industry are a mixed bag of pleasant surprises and predicted challenges. Now is the time to take note and make important changes as you prepare to bring your business to market in the next year.  Interest rates have increased, which directly affects SBA purchases. Buyers are re-emerging and banks continue lending in the Main Street marketplace.

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Life’s Unexpected Moments

January 25, 2024 12:07 pm

“Knowledge is power, and it can help you overcome any fear of the unexpected. When you learn, you gain more awareness through the process, and you know what pitfalls to look for as you get ready to transition to the next level.” – Jay Shetty The Monday before Christmas, at the end of a particularly trying day, my husband went downstairs to close things up for the night – only to discover a pool of water on our kitchen floor, and water coming through the light fixture hanging from the kitchen ceiling.  Our new

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Five Things Every Restorer Should Know About Data

January 24, 2024 9:52 am

Data is one of the most powerful tools in a restorer’s (metaphoric) toolbox. “This is true, unless your data is inconsistent, inaccurate, and the data collection practices you’ve allowed take root in your team are spotty at best,” states Leighton Healey, CEO of KnowHow, in his recent article. Especially, as AI (artificial intelligence) becomes more accessible and relevant in our daily lives, restorers should be paying attention to their data. Read through the topics below to learn five things all restorers should understand about data, for the sake of their business. Types of data

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Cultivating a Learning Culture at Work: Because Growth Never Takes a Day Off

January 23, 2024 12:32 am

In today’s fast-paced and dynamic work environment, the concept of a learning culture has transcended mere buzzword status to become a strategic necessity for companies striving to stay ahead in the competitive game. Developing a learning culture is not just about occasional training sessions; it’s a holistic approach that fosters personal and professional growth, creating an environment where curiosity is celebrated, collaboration is encouraged, and learning becomes an integral part of everyday life. So, how can organizations contribute to developing a robust learning culture at work? Let’s explore this in greater detail. Embrace Curiosity:

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How is Your Executive Function?

January 19, 2024 10:20 am

I have the honor of leading a weekly mastermind group of home service business owners. Our group has met every Tuesday for several years and we have a solid roster of business owners who run successful service businesses. Recently, the topic for our weekly conversation was “executive function” and how a lack of skill in this area can negatively affect a business. As I was preparing for this meeting, I was becoming increasingly uneasy. I looked at the list of executive function traits and realized I had serious problems in many areas on my

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Leading In Crisis

January 18, 2024 8:38 am

Years before I worked in the world of restoration and learning and development, I was an emergency manager for a metropolitan healthcare system. I often joked that I was a “paid, professional worrier”. In some ways that was true, as I spent a large amount of my time preparing my teams, our organization, and countless students at FEMA’s Center for Domestic Preparedness for sometimes unlikely, but still plausible emergency and disaster events. I helped leaders and response teams navigate a variety of incidents that did occur over the years. Some big, some small, and

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Case Study: Restoring Art & Collectibles

January 17, 2024 9:47 am

Share a little bit about your company – its background, location, etc. We are an art restoration company in Holbrook, NY who services “Brooklyn to Montauk” – the physical “Long Island”.  We have been in business for six and a half years and have a team of nine people. When did you first get the call about the loss? How did you land this job? Did you have a prior relationship, referral, online search, etc? Paul Davis of Long Island called us in on the loss, while we did not have a prior relationship

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