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New Technology, Tools, and Techniques for Fire Restoration and Clean-Up

February 22, 2024 8:34 am

Experienced cleaning and restoration professionals understand that the process of rehabilitating a property in the aftermath of a fire is an inherently challenging task, often considered one of the most difficult. Beyond addressing the structural damage and consequent rebuilding that needs to take place, professionals must also contend with scorch marks, lingering smokey odors, and other related issues. Indeed, the evidence of a fire can linger long after the flames have been extinguished and the property rebuilt. Stubborn stains and odors can often persist, making the property unsightly, unpleasant, and sometimes even unlivable.  Fortunately,

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Trust in the Workplace: It’s More Than Just Experience, It’s About Keeping Promises

February 20, 2024 7:51 am

Hey there! Let’s settle into our favorite coffee shop corner and dive into a topic that’s been swirling around in my head. If we don’t have trust from another person in a relationship, it’s almost certain we have no influence, and we can all agree you can’t lead effectively without influence. Today, we’re talking about trust in the workplace and how this old concept is taking on new meanings in our fast-paced, information-rich world. The Information Age and Trust Rewind to 40 years ago, pre-internet. Picture a lawyer with exclusive access to legal texts

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Restoration M&A is Important to Your Business Long Before Any Sale

February 19, 2024 10:43 pm

Chances are, you’re a small business owner like me. You’re building this business that has (hopefully) seen some really great successes as well as a challenge or two. In business ownership, you’re in the trenches. You’re making the important decisions that impact the bottom line and the lives of others. You’re in the present most of the time and looking ahead means looking to the next quarter, next project, next expansion. There’s another side to business ownership, and it’s one I spend most of my time in. Healthy businesses are watching what’s happening in

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Genuine Care & Staying Present | Restoration Master Class Episode 2

February 13, 2024 7:37 am

Dive into the essential non-technical skills crucial for success in today’s dynamic world in season THREE of our Restoration Master Class series, in partnership with our sponsor AnswerForce! Two times each month, we will drop quick, new episodes on different topics related to Power Skills – with different industry guests! In the second episode, Mandy Rewis, Business Development Leader at Answerforce, talks Holly Murry, President of FRSTeam, about: The extensive experience in the industry and at FRSTeam Speaking at INTRConnect on Navigating the workforce Most important power skill in franchising Advice & tips for

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Let the Structure Speak

February 12, 2024 8:21 am

We hear in insurance claim disputes that contractors and carriers should keep in mind who their client is. The inference being that they should hold the interest of the policyholder over all else. While this is true in a contractual sense, it isn’t the defining precedent when it comes to damage assessment, scope creation, or claims negotiation.  As the details of the project are being uncovered, all parties should be mindful in allowing the structure to speak for itself. When the structure speaks, it’s motives are pure When we think about motives, we have

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Restauración de Daños Por Agua – Para Restauradores con Prisa

February 9, 2024 10:45 am

Read this article in English Parte 2 de 8 A medida que nos aventuramos en la segunda parte de nuestra serie, reflexionamos sobre la inquietante realidad de los escenarios comunes en daños causados por agua, los cuales subrayan la necesidad crucial de entrenamiento en seguridad. Riesgos La realidad es que estos escenarios no son poco frecuentes, entonces nos preguntamos ¿Cómo se puede determinar eficazmente la presencia o ausencia de estos peligros para la salud? Realizando Pruebas. Una herramienta invaluable puede ser un contador de partículas. Mide partículas de tamaño micrométrico en el aire, que

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Water Restoration for Restorers In a Hurry

February 9, 2024 10:45 am

Lea el artículo en Español Part 2 of 8 As we venture into the second part of our series, we reflect on the unsettling reality of common water damage scenarios that underscore the crucial need for safety training. The question arises: How can one effectively identify and address health hazards in such situations?  Hazards The reality is that these scenarios are not uncommon, and they underscore the vital importance of safety training. The question then arises: How can you effectively determine the presence or absence of these health hazards? Well by testing. Let’s start

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Crafting Memorable Moments – The Art and Science of Elevating the Customer Experience

February 8, 2024 9:09 am

Let’s face it, restoration is not a glamorous industry. In fact, our moments are filled with heartache, tragedy, confusion, anger, sadness, and loss. Our job is to serve others and make the best of a bad situation. The reality is, no one really wants your trucks at their home or business, but they do need them there. We are tasked with a responsibility when tackling even the simplest of restoration jobs…do our very best for the situation and the customer, because without them, you don’t have business. I learned very early on in business

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Maintaining Culture With The Monthly Meeting

February 6, 2024 8:14 am

Before we dig into this month’s topic, let’s make sure you’ve checked all the boxes we’ve talked about so far in the Culture Under Construction series: You know what culture is, and you’ve taken steps to measure how you’re doing You’ve created a healthy environment where people feel safe, loved, and appreciated You have clearly defined your mission and values and you communicate them regularly You have a recruiting and interviewing process that revolves around your culture You have systems in place to ensure you’re having regular conversations with your team and you’re investing

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Expert Panel: How to Build a Strong Team & Avoid High Turnover

February 1, 2024 8:12 am

In recent years, businesses have faced unprecedented employment challenges. Through navigating the Great Resignation, work-from-home policies, and the evolving priorities of workers, many businesses are facing worker shortages, unprecedented turnover, and the anxiety of wondering whether their top talent will stick around. To help navigate these challenges, we asked industry experts for tips on how to attract and retain top talent in today’s employment landscape. Commit to Culture by Being Engaged with Your Team “Strengthening your team and avoiding turnover comes down to culture. Engaging with your team pays off in dividends done authentically

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