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The Employee Experience: Recruiting and Interviewing

When restorers get together, there’s a good chance hiring and retention will come up in conversation. In fact, in last year’s State of the Industry report by C&R and KnowHow, hiring was the number one answer to the question, “What do you find as the biggest challenge for your restoration company?”   Hiring is harder than it’s ever been before, but there’s one thing we may be doing that’s making hiring more difficult than it needs to be: settling for any person instead of being patient and finding the right person. What makes someone

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One Restorer’s Mission to Bring Hope to Veterans

As cleaning and restoration professionals, we have unique access to tools, trades, and technologies that allow us to take things deemed ruined, broken, or destroyed and breathe new life into them. In Eastern Michigan, one dedicated restorer has harnessed these capabilities to rekindle hope for veterans and their families nationwide. In 2020, Brian made a significant career shift from marketing and started Paul Davis Restoration of East Michigan. One of the things he finds most fulfilling about the industry is the opportunity to bring hope to others when they desperately need it. Yet for

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From the Military to Restoration: The Fire Reconstruction Story

On a day dedicated to honoring the heroes of the past and present, we want to specifically salute veterans in the industry who continue to strengthen and enrich the restoration and cleaning professions. One example is Fire Reconstruction, a veteran-owned company providing fire, water, and roofing restoration services to the Greater Houston area.  As a veteran-owned company, their decades of success are a testament to the power of strong leadership and unwavering values. The principles instilled in all five founding members of Fire Reconstruction while enlisted in the military not only brought them together

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The TPA Success Algorithm

To be or not to be, on a Third-Party Administrator (TPA) program? This is a common question throughout the industry. Followed by, how can I be successful and profitable on a TPA? I am asked these questions a lot, mainly due to my past success as an owner of a restoration company and my team’s consistent recognition as a Top Performer. Over the years, I have talked to many other Top Performers about those questions, and I have come to the consensus that there is an algorithm for success. Today, we are going to

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What’s Holding You Back from Getting Your Financial House in Order?

Is the financial uncertainty of your restoration business keeping you up at night? If that’s the case, know that you’re not alone, and there’s a way out of the fog. I get it, numbers aren’t naturally exciting for everyone, but you know what is? The freedom and peace of mind they can bring you. Finding numbers intimidating is natural and more common than you’d imagine. As restoration business owners, we’re no strangers to tackling tough challenges and change head-on. Yet, there’s an area that seems to elude many of us—the element of numbers and financial

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The Synergy of Quality Estimation with People & Technology

Welcome to Frankie Soriano, Founder of WeScope, and Jonathan Siegel, Founder of EstimateQA, on this episode of the Restoration Today podcast. Frankie and Jonathan talk with Michelle about estimating and getting paid! Topics discussed: Biggest challenges contractors facing when it comes to technology, especially centered around documentation and estimating What to tell contractors who are nervous about moving too many services, like estimating, out of their offices Where they envision estimating technology, especially with the growth of AI, taking us in the next few years Co-sourcing vs. outsourcing .. and more!  

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Is the Market Still Strong Despite the Interest Rates & Tentative Economy?

Q: Interest rates are up, we’re in a tentative economy, and heading into an election year- is the market still strong?  JT says: Since 2007 I’ve specialized nationally in restoration companies.  Over these 16 years there’s been a recession, 4 elections and a pandemic.  The industry has remained strong through it all.    Currently however, elevated interest rates have taken a real toll on businesses below the SBA threshold of $5M in Value.  (Many buyers simply aren’t willing to pay variable rates currently reaching 10.5%.)   Businesses from $6M – $100M in value, ideal

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The Employee Experience: Onboarding and Retention

When you’ve found the right candidate for the right seat and they’re the right culture and values fit, it’s time to get an offer in their hands. A written offer may seem like a basic thing, but I’ve heard enough horror stories from candidates and workers in the industry to know that employers have the opportunity to elevate their hiring practices, starting with offer letters that clearly outline compensation.  As with every other step in the hiring process, put yourself in the employee’s shoes to see it from their perspective, especially if your offer

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Hooks and CTAs in 60 seconds

Hooks and CTAs (Call to Actions) are essential components of any successful marketing strategy. Here is what you need to know about capturing your audience’s attention with effective hooks and then guiding them toward desired actions with strategically placed CTAs – in just 60 seconds!    

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The Family Business Balancing Act

In the world of family business, balance is the key to success. This is especially true when it comes to leadership. When I think of leadership, I picture someone on a balance beam. As a leader, you can’t afford to lean too far in one direction or another. It’s all about finding that delicate equilibrium. Here are six areas where family business leaders need to find balance. 1. Finding the Balance Between Structure and Flexibility It’s crucial to find balance in the realm of structure. While structure is important for efficiency and organization, being too rigid can

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