Facebook Youtube Linkedin Instagram
SUBSCRIBE NOW
Main Menu

Articles

Ethical Boundaries of Crime Scene Cleanup

November 28, 2023 7:07 am

On this episode, we are joined by Psychologist, speaker, fellow podcast host, & author of the book “What Now – Navigating the Aftermath of Homicide or Suicide,” Dr. Jan Canty. Michelle was introduced to Dr. Canty through a blog on ethical lines for crime scene cleanup. You can read the blog post HERE. Episode highlights: The story behind her book Ethical boundaries for crime and trauma scene cleanup companies How companies in the industry can/should be helping survivors of great losses Red flags of trouble Advice for survivors on finding the right company to

Read More »

Know Thy Customer

November 27, 2023 9:12 pm

In the fast-paced world of disaster restoration, we often find ourselves caught up in the whirlwind of operations and logistics, focusing primarily on the ‘how’ and ‘when’ of service delivery. However, it’s crucial to pause and consider the ‘who’ we are serving – our customers. Understanding your customer is not just a nice-to-have; it’s a must-have for any successful business in our industry. It’s about digging deep, really getting to know them, and tailor-fitting our approach to meet their unique needs. Let’s face it, in our field, we deal with people at some of

Read More »

Navigating Tomorrow: A Deep Dive into the Future of Human Resources in 2024

November 27, 2023 8:52 pm

As we stand on the precipice of 2024, the world of Human Resources is undergoing a profound transformation, fueled by cutting-edge technology, a workforce that demands flexibility, and an unwavering commitment to employee well-being. This journey into the future is not just a continuation of the traditional HR role but a reimagining of its purpose, aligning it more closely with the dynamic needs of an ever-evolving global workforce.  Pioneering Technological Integration  The integration of advanced technologies is revolutionizing HR operations in 2024. Artificial Intelligence (AI) and automation have become instrumental in streamlining the recruitment

Read More »

Lessons from My Children: What Will My Legacy Be?

November 27, 2023 7:34 am

There has been a reoccurring question from people lately: are you crazy?  The answer? Perhaps. But I’m OK with that.  The last few months have challenged me on my intentionality as a wife, mom, and business owner. In August, I started pursuing an Executive MBA, at the start of a new school year for my 4 and 9-year-olds, the start of a fresh travel hockey season, and the start of what we here at C&R lovingly call “fall selling season”. I had parents who instilled this “you can do anything” mentality, and some might

Read More »

Valorando el Corazón de tu Negocio: El Fundamento para El Éxito

November 22, 2023 8:19 am

Read this article in English ¿Te encuentras actualmente navegando una etapa desafiante en tu carrera? Tal vez estás luchando por mantener un flujo de ganancias estable o quizás estes sintiendo el peso de lo que parece ser una lucha interminable. Un problema común, compartido por muchos en nuestra industria es la constante lucha por construir y mantener un equipo dedicado y confiable. Aunque no entraremos en estrategias de como generar más ganancias o métodos de cobro en esta discusión, seguramente encontrarás ideas valiosas que valen la pena considerar.       Con el tiempo, un

Read More »

Valuing the Heart of Your Business: The Bedrock for Success

November 22, 2023 8:14 am

Lea el artículo en Español Are you currently navigating a challenging phase in your career? Perhaps you’re wrestling with maintaining a stable cash flow or feeling the weight of what appears to be an enduring struggle. A common issue shared by many in our industry is the constant struggle to build and keep a dedicated, dependable team. While we won’t be delving into cash flow strategies or collection methods in this discussion, you’ll certainly find valuable insights worth considering.  As time unfolds, a discernible pattern becomes evident. Our industry doesn’t suffer from a shortage

Read More »

The Basics of Google Reviews in 60 seconds

November 20, 2023 12:55 pm

In our newest “Spot On Marketing” episode, we explore the transformative role of Google Reviews as a formidable tool in shaping the digital landscape for businesses. Think of your online reputation as a virtual storefront, and in just one minute, we will uncover how managing your reviews can significantly impact your business ranking in search results. From building trust with potential customers to influencing the perception of your brand, Google Reviews are a dynamic force in the digital marketplace. Join us in this insightful exploration as we decode strategies for leveraging the power of

Read More »

Mirror, Mirror on the Wall

November 20, 2023 9:17 am

Read part 2 of this series by Tim Hull HERE My wife called me crying in anger. She was traveling to Penn State with my oldest daughter for a campus visit when someone backed into her brand-new vehicle at a gas station. No one was injured and the damage was minor, but christening a new ride with less than a few thousand miles on it is never a great way to start a week. Fortunately, the other driver apologized profusely, exchanged information, and even had the same insurance carrier as us. This could be

Read More »

The Restoration Scorecard: Grading 2023 Predictions

November 16, 2023 8:46 am

For nearly 10 years, I have presented my thoughts on expectations for the future in the disaster restoration industry with a primary focus on the next year. In my position as a business advisor to the industry and my 36 years of restoration experience, I try to identify the top issues that will impact restoration professionals in the near future.  The past several years have been a challenge in identifying trends for several reasons. The first is that the world has had unprecedented events with COVID-19, the lockdowns, labor availability, inflation, supply shortages, and

Read More »

A Restorer’s Perspective on Technology Advancements

November 15, 2023 8:01 am

Paul Davis Restoration of Greater Rochester, New York, has grown 10 times over the past eight years, largely driven by our embrace of the many technological advancements that have been made available to this industry during that timeframe. Being open to new technology and its benefits has played a major role in our 30% growth each year since acquiring the franchise location.  Over the last 10 years, technology use in the restoration industry has rapidly gone from a convenience to necessity. The best way for me to portray the importance of technology would be

Read More »
Latest Posts
Most Popular

Want Access
to Exclusive
Content?

SUBSCRIBE
NOW