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The Story Behind the Pink Plungers

January 30, 2023 8:30 pm

In a time when there are many franchises for potential business owners to chose from, it is more important than ever to stand out from the competition – both in efficacy and branding. 1-Tom-Plumber has seen explosive growth despite only a few short years in business, and shows no signs of slowing down any time soon. In this episode, meet the father-son duo of Rocky and Kameron Hensley who are at the helm of the pink plunger franchise. With roots in the restoration industry, they explain the origins of the plumbing franchise, and what

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Change Fatigue

January 30, 2023 8:22 pm

With modern technology introduced, innovative software, upgraded equipment, different work processes, economic uncertainty, company buy-outs, and many other company changes, employees are experiencing change fatigue! In a 2022 survey taken by Gartner Workforce Change, 38% of employees are willing to change work behaviors to support organizational change. Which means companies have 62% of their employees are resistant to any sort of change. A huge part of the ‘great resignation’ and employee disengagement is related to the struggle companies face with successful and effective change management.   Now, raise your hand if this is hitting home

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The 5 Foundations To Building A Profitable Restoration Business

January 27, 2023 8:00 am

Have you ever stopped and wondered why you can’t seem to accomplish more in a day? You know everyone has the same 24 hours to work with but you swear someone has stolen at least six of yours. This leaves you wondering how your week got so disorganized and nothing you set out to do, got done. How are you supposed to grow your business when you don’t have any time to work on it? Then you head into the weekend either looking to get in a little family time or possibly catch up

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Scope Creep

January 26, 2023 8:00 am

Scope creep can occur when a project’s completion requirements exceed the planned requirements.  When this happens, the project runs the risk of being completed late, over budget, and lacking in quality.  It can also severely deteriorate your relationship with clients, referral partners, and subcontractors. It is such an important topic that I wanted to spend a few minutes today sharing more information and ways to foresee it and avoid it.  What is Scope Creep? Every project should begin with agreed-upon project requirements, including a project timeline, budget, boundaries, and incremental and final deliverables. A

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The Magic Bullet for Restoration Success

January 25, 2023 8:00 am

We all want to find that magic bullet to one up our competition to dominate our market. We look for ways to separate our company from the others. Years ago, my business partner, Larry, and I were looking for ways to improve our business, so we attended a conference with several high-powered speakers. All of the speakers were great, but we were blown away by one in particular, Dr. Robert Rohm. Dr. Rohm is an expert in the DISC personality model of human behavior. He explained the four types of personalities and the positive

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Restore vs. Replace: Reducing Our Carbon Footprint

January 23, 2023 7:45 pm

Thanks to advancements in restoration and cleaning technology, it is more possible than ever to restore a vast number of items – instead of tossing them in the landfill and replacing them with new. This is great news for restorers and insurance carriers as the cost to restore item often costs far less than replacement, and gives contractors another revenue stream. There are also different options for contents restoration and cleaning services – including hard contents, electronics, textiles, artwork, and other specialties. Two experts in the world of soft contents restoration join this episode

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Free Estimates? Can You Spot the Policyholder Who Merely Intends to Cash Out?

January 23, 2023 8:00 am

I receive lots of calls from restorers who are sick and tired of writing estimates for policyholders who do not intend to hire them to perform the work. Policyholders use well-written estimates to increase their insurance recoveries, often at the expense of the estimator.  It can be enormously time-consuming to prepare a good estimate. This is precious time taken away from paying work. Estimating requires professional expertise, so why shouldn’t that time be compensable? Well, it may be if you set it up right, but that doesn’t necessarily mean it’s a good idea for your

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Moisture Meters: The Foundation of Water Damage Mitigation

January 19, 2023 8:00 am

I was inspecting a moisture intrusion on a large condominium project (over 100 units affected) following Hurricane Matthew, when the adjuster suggested, “If there is no visible water damage, don’t bother using your moisture meter.” My response: the main reason restorers utilize moisture meters is to identify otherwise visibly hidden moisture. Why do we dry buildings? Generally, to re-establish a healthy environment and the property’s value. This work, however, comes with challenges, such as collecting payment and liability from improper work (e.g., microbial growth, structural deterioration, or associated health claims). How do we demonstrate project

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Fragmented: NAICS Codes and Their Negative Impact on the Restoration Industry

January 18, 2023 8:00 am

The Restoration industry has been all but ignored by the North American Industry Classification System. Changes to the way in which industries are classified could have a tremendously positive impact on your restoration company and the industry as a whole.  Given the potential of such changes, the RIA’s Advocacy & Government Affairs (AGA) committee is taking the lead to review this issue and potential development of a NAICS code for the restoration industry. Background For some restoration companies, Standard Industrial Classification System (SIC) and North American Industry Classification System (NAICS) codes may seem somewhat

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Creating IICRC Standards for the Cleaning and Restoration Industry

January 16, 2023 9:25 pm

Ever wondered how IICRC standards are created, consensus bodies are formed, how often they are reviewed, and more? Mili Washington, IICRC standards director, joins Restoration Today to discuss the creation and revision of standards, the importance of volunteers and public comment periods, and more! Plus, learn what standards are currently out for review and how to get involved!

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