Head Heart and Boots

A few days ago, I dragged a buddy, Ali, into my program day at the gym—fourth week, failure sets, the kind of session you don’t invite friends to unless you’re feeling mischievous. Mid-set he’s chirping in my ear, making me laugh, trying to keep up. Afterward I was wrecked in the best way. That workout reminded me of something simple and easy to forget: there is this intangible, hard-to-quantify value of working out with a partner versus by yourself. Put the right two people together and suddenly one plus one equals three. That same

In Fathered by God, author John Eldredge describes six stages of a man’s journey: Beloved Son – Learning you are loved and delighted in. Cowboy – Testing yourself through work, adventure, and risk. Warrior – Fighting for what matters most. Lover – Awakening to beauty, intimacy, and emotional depth. King – Building your empire, making investments, protecting your people. Sage – Passing on hard-earned wisdom to the next generation. For many leaders, the bulk of our careers are spent in the “King” stage—making the big calls, carrying the weight of responsibility, and guarding the

Leading a high-performance restoration sales team isn’t just about hiring charismatic reps or setting ambitious goals—it’s about engineering an environment where consistent execution, strategic planning, and full-team alignment become the norm. In this article, I’m breaking down five essential levers that drive sales success in restoration: the tools, rhythms, and frameworks that separate the teams that consistently win from those who stall out or churn talent. Whether you’re building a sales org from scratch or leveling up an existing crew, these keys will help you move from chaos to clarity—and get results that stick.

2024 was a rough year for a lot of restoration companies, given a pretty significant dip in insurance claim volume. For many restorers, though, this was the push they needed to finally go hard after commercial business. However, what you quickly learn is that selling and servicing commercial clients is a different game than serving Mr. and Mrs. Jones. It truly requires a different mindset about the business.  In particular, it requires that we shift our thinking about customer experience. In this article, I’m going to attempt to lay out the five critical components

When disaster hits, your clients count on you to show up strong—but let’s shoot straight: this labor shortage is a beast. It’s not just a perception or talk around the coffee pot; the struggle is real and backed by solid industry research, like the latest C&R State of the Industry Report (November 2024), which calls out how fragmented we’ve become and emphasizes the urgent need for a unified response to the skilled labor gap. You’re feeling it every day as you hustle to staff your team, maintain morale, and handle an ever-increasing workload. In

The restoration industry is shifting rapidly, and independent restorers face an uphill battle to stay competitive. While consolidation, evolving claims management, and technological advancements reshape the market, those who fail to adapt will struggle to survive. This article outlines the three biggest challenges restorers must address and provides a clear roadmap to overcoming them. Challenge #1: The Growing Threat of Industry Consolidation and Increased Competition Independent restoration companies are increasingly competing with large, private-equity-backed firms that are rapidly acquiring smaller operations. These large consolidators have access to substantial capital, advanced technology, and deep relationships