Head Heart and Boots

Hey there! Let’s settle in with our virtual coffees and chat about something that’s vital if we’re looking to scale our restoration businesses: the notion of ‘commander’s intent.’ Understanding the commander’s intent means understanding the why of what we do. In an ideal world it means team members have the ability to lead and effectively make decisions at all levels of the organization because they have a clear understanding of what the underlying values are that drive our organization’s decision making. This enables staff members to make decisions when process or procedure doesn’t clearly

I recently finished the new Elon Musk biography by Walter Isaacson.  Elon Musk has always been polarizing if you’ve followed his meteoric rise as a silicon valley entrepreneur. But in the last few years, he’s become a rockstar to some, and the village idiot to others, thanks in large part to his frequent rants and tantrums on Twitter. To date he’s posted more than 19k tweets on the platform.  In spite of his behavior on Twitter and his insane workaholic persona, if you look at the sands of time, Musk has consistently deployed a

While goals are aspirational and motivate us to reach for greater heights, standards define the consistent actions and behaviors we commit to, day in and day out. Think of standards as the foundation upon which goals are built. For a business owner or manager, setting clear standards for yourself and your team means creating a roadmap of excellence that leads to achievement. It’s about ensuring that every important task is executed with precision and dedication. Over time, these standards become ingrained habits, driving the company forward, even when unforeseen challenges arise. In essence, goals