Articles

Editor’s Note: The free exchange of ideas and opinions is essential to the well-being of any organization. RIA members are invited to share their views and opinions on industry issues in this column. Responses and submissions for future columns should be sent to Alexa Schlosser, managing editor of C&R, at [email protected]. The views and opinions expressed herein are those of the member and not necessarily endorsed by RIA. “No payment will be provided for any services on this loss pursuant to the failure to upload your documents within 45 days of job completion.” This

With referrals being the No. 1 source of new business, it is crucial that restoration firms have a solid referral strategy in place to survive the slower months. This involves first having a business that is referable, which means having a commitment to outstanding customer service. Repeat and referral business also should be a goal and a company priority, and results should be tracked on a weekly and monthly basis. Firms should consider setting quotas and creating rewards for those who provide new customer contacts, and in developing a referral rewards program, they would

Restoration firms live in a very task-oriented and time-sensitive world, which is why taking the time to find the right employees and ensure they are well-trained are of the utmost importance. Replacing employees can cost companies thousands of dollars, including not only salaries and benefits but also the costs of onboarding and lost productivity. Turnover costs for a manager can cost 150 percent of their salary or more, according to a study from the Institute for Research on Labor and Employment at the University of California, Berkeley. This is why it is so important