Articles

Recruit Your Best Talent

In today’s online world, talent searches can seem overwhelming given the many channels that can be used to find candidates. The trick is to find the best talent for your industry and take the time to find the right hire. The right hire is a person that fits into your culture and values, and treats your business as if it was his or her own, says Chad Hatfield, president of Hatfield Builders & Remodelers. According to the Pew Research Center, millennials – those roughly 18- to 34-years-old – became the largest share of the

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Your Biggesst Competitor

Small business owners are a competitive bunch, and it doesn’t take much to get us riled up over a competitor. If we happen to like the person on a personal level, we might say nice things about them and occasionally even share work with them. If we don’t like a competitor, or if we simply don’t know them, then we tend to think of them as a dark force from the bowels of the earth, out to steal our people, tempt our customers and smear our company’s a good name. Sometimes we even get

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A Restorer’s Historical Perspective

This is part two of my assessment of the managed repair and third-party administrator movement in the property restoration industry. ADVANCES IN TECHNOLOGY The hurricanes that hit in the summer of 2017 left a lasting impact on many insurance agents, companies, property managers, and corporations. Previously they may have felt they had an adequate catastrophe management program, only to find that their dependable solutions were maxed out and service was lacking. TPA programs may offer a solution that makes sense to many of these stakeholders. In reality, TPA programs had a challenge meeting the

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Expediency, Expertise, and Ingenuity

Sharp, Robbins and Popwell LLC turns a story of tragedy into triumph and captures the Phoenix I Award for Reconstruction. It was reported that Hurricane Harvey was the most expensive storm on record, dumping more than 40 inches of rain in parts of Texas and causing nearly $200 billion in damage. This is a story of how one contractor leaned on its expertise, ingenuity, and a bit of expediency to help local residents rise above the storm. Remnants of the storm slammed into Middle Tennessee as a tropical depression late on the evening of

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Fresh & Clean

Helping Cascadian Fruit Shippers Warehouse recover from smoke damage helps France and Company takes home the Phoenix Award for Innovation in Restoration On the afternoon of March 28, 2016, France & Company was called in to respond to the Cascadian Fruit Shippers Warehouse in Wenatchee, Washington. The request involved pumping out water from a parking/loading area that was filling with water from the final stages of firefighting activities related to the adjoining building that had caught fire around 11 p.m. the night before. Shortly after arriving, the scene was cleared and the scope of

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Is it Dry or Not?

Changing the Landscape Nothing impacts a landscape like a hurricane, a tsunami, or a landmark lawsuit. This is particularly true if the lawsuit results are published throughout the land. No one benefits from a potentially precedent-setting case where all parties agree to a non-disclosure of the results. One of the most controversial issues in property claims today in resolving the question: Is it dry or not? There are other higher-dollar controversies in property claims, but none as numerous as the basic question of moisture penetration with all its ramifications, such as harmful bacterial contamination

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A Historical Perspective

PREFACE: This article consists of the text of the keynote presentation delivered at the Strictly TPAs event held in Nashville, Tennessee, in November 2017. In this presentation, I reviewed the history and current state of and made projections for disaster restoration, managed repair, and third-party administration (TPA) programs. These programs have grown over the years and will continue to increase in market share. Before I dig too deeply into the subject, I want to provide my perspective. My top motivation is to help create successful businesses. There is not a single path to success

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What to Know About SEO

Are you an owner or manager trying to figure out how to generate more leads online? This might prove more difficult than one would think if you don’t know the ins and outs of digital marketing. As an owner or manager, you’re dealing with new water losses, moving around technicians, managing homeowners, writing estimates, coming to an agreement with adjusters, managing your TPA programs, and much more daily. You can’t also be up to date on all things digital marketing! When companies spend money on their website and online presence, it is common for

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Build a Superstar Sales Force for Your Restoration Firm

Don’t rely on disasters to drive growth. No longer having to rely on unpredictable storms, third-party administrators, or other factors beyond their control, restoration firms should instead build an internal sales team that can place their business on a stable growth trajectory. Building a strong sales and marketing team requires a clear vision and plan to ensure success. “The scary statistics are that upwards of 70 percent of salespeople suck, and you should avoid them like the plague. The question is, how do you know which ones fall into the 70 percent category when

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Next-Gen Restoration Professionals

Generation X and younger professionals can offer restoration firms the adaptability and efficiency they need in today’s on-demand environment. These professionals often find the restoration industry and jobs within it through Internet searches and often utilize online courses and other resources to obtain the certifications and skills they need to succeed. It is with such ingenuity that they are able to view each restoration project with new eyes and seek out the best restoration method and solve problems that may occur and cannot be addressed by traditional methods. Jennifer Williams, owner of All Cleaned Up,

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