Articles

Estimating: An Art or Science?

Outside of our industry, the layperson sees an estimate as a price quote in advance for a good or service. The basic definition of estimating as it relates to our industry is “a means of translating associated costs to performing a task into a universally accepted language that is both quantifiable and justifiable.” The reality is that much of what we call estimating is not really estimating as much as it is reporting on work already performed, which is sometimes called “forensic estimating.” Nevertheless, the term has taken hold and all breakdowns for work

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Benefits of TPA Relationships

So how did we get here? Why do third-party or negotiated scope? The TPA would manage contractor administrators (TPAs) exist in our industry? Why do TPAs even get a say on who does what and how? Well, it may be prudent to give a little background on the emergence of TPAs. Long before the TPA term was applied to our industry, there was this idea of a “Managed Repair Network” among several insurance carriers. The repair networks were originally developed to bring high-performing insurance restoration contractors together to service pre-qualified claims from financially stable

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My Most Challenging Project

WHAT WERE THE CHALLENGES? We all know that our goal as managers in the restoration field is to get stuff done, and we are working to find the best ways to manage effectively. Our lists are endless, we are always putting out fires and trying to find a balance between working IN the company versus working ON the company, but where does working on yourself fit in the mix? As the saying goes when you fly the friendly skies, “You must first put on your oxygen mask before you can help others.” I am

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Steps to Avoid ‘Feast or Famine’ Business Cycles

Natural disasters are nothing to take lightly. And the 2017 hurricane season turned out to be the epitome of such a statement, proving to be one of the most costly in history. While there is no joy in disaster, the fact of the matter is that such circumstances require the aid of experienced catastrophic flood response mitigation and restoration contractors—which can ultimately prove to be highly profitable for those who have the resources. Unfortunately times like these also serve as a painful reminder to the realities of doing business today. It is not uncommon

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Communication: The Crux of Project Management

How two contractors make communication a top priority on jobs Communication can break through the chaos caused by fire loss, and the restoration process can ensure homeowners and renters are made whole. A solid communication plan can ensure restoration firms address the needs of insurance adjusters and management companies of condominium associations, as well as those of tenants and property owners who are anxious to return to their homes.  Communication is integral to successful project management. Parts of a Communication Plan: Keep messages simple and defined Shape the message to the audience (i.e. client,

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The Growing Role of Technology in the Field

Form pricing and estimating to CAT inspections to floor and carpet cleaning, technology is playing a more prominent role for restoration contractors than ever. Today, there is a wide assortment of apps and technology tools available. This can often make it difficult to know where to begin. Restoration contractors must take a strategic approach to technology, with careful consideration paid to the problems that need to be solved and which tool will help them accomplish their goals. In terms of pricing and estimates, Xactimate is among the dominant software in the restoration industry, as

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My Most Challenging Project: J.C. Restoration, Inc.

Project OverviewThunderstorms with heavy winds and hail produced widespread damage across Wisconsin during July 2016. Two buildings on the Epic Software Campus in Verona, Wisconsin — Oz and Grimm, which were located within an active construction site — were flooded by the storms. Both buildings required immediate drying for construction to continue. A&J Specialty Services DKI (DKI) was originally called to the loss in 2016, and J.C. Restoration (JCR) was called in to assist, due to A&J’s limited manpower. The JCR team immediately headed out to the site, 130 miles away, for the initial

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Shortage of Skilled Workers

Although we are on the cusp of many technological revolutions in insurance and, as a result, restoration, I think that the biggest challenge in 2018 will be an old-fashioned one. According to the Bureau of Labor Statistics, the August unemployment rate was 4.2 percent. Many economists consider 3.5 percent to be full employment and for that reason statistically zero. Twenty states have rates below 4 percent, with five below 3 percent. It is difficult to find people in general to fill roles, and those with skills in restoration, restoration sales, and skilled construction trades

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Five Questions with John Rybski

What drew you to the restoration industry? I was drawn to the restoration industry by my high school woodshop teacher, Mr. Jerry Toler. He was the type of mentor who inspired people to do their best and enjoy what they do. Upon graduating high school, I started my own furniture refinishing and antique restoration business. Soon after, I began subcontracting for Quality Awning and Construction (formally INRECON and now BELFOR) where I met the Fentons and Yellens, who continued to encourage me to develop skills and expand my horizons. In the early 90s, I

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Five Questions With Mehmet Ucar

What would you say is the key trend that is reshaping the restoration industry today? Speaking to my local Australian market, we are seeing unprecedented cost pressures being excreted on local restorers over the past 12–18 months. Insurers and TPAs have been scrambling to cut costs by any mean possible. Some of the cuts have included capping the drying time (e.g., the three-day drying scenario) to experimenting with unit pricing models. In my opinion, the Australian restoration industry as a whole is less mature than its U.S. counterpart; we don’t have an Xactimate-type model

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