Articles

Reconstructing a Roof Over One’s Head

When a 7,200-square-foot home located on the remote Bainbridge Island, Washington, was experiencing water intrusion from insufficient deck flashing, Charter Construction was brought in to handle the repairs. The home, which sits on the shores of the Puget Sound, a sound along the northwestern coast of Washington state, has a second-floor deck with French doors leading into the bedrooms and a common room, and a stone fireplace chimney coming through the deck. These areas require proper flashing to prevent water intrusion, so Charter’s first order of business was to schedule an investigation to determine

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Five Questions With Norris Gearhart

How did you become involved in this industry? I was working as a steeplejack restoring historic steeples, towers and domes around the United States. This required me to be away from home a lot. My daughter was two years old, and my son was a newborn. Being away was hard on the family. I answered an ad in the paper for a carpenter position and was hired by Ted Jenkins. Ted had a concrete company at the time, though he had done some insurance restoration work in South Florida when he first came back

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Stepping Up to the Plate

Picture nearly 40,000 baseball fans unable to enter their team’s stadium on opening day. That horrific image almost came to life when a fire broke out in a warehouse underneath the right-field stands of U.S. Cellular Field on the Chicago White Sox’s opening day April 8, 2016. Without the swift work of Midwest Restoration, recipient of the RIA 2017 Phoenix Award for Innovation in Restoration, the White Sox would have had to cancel their season opener. Jim Hall, the owner of Midwest Restoration, described the lofty task: “With a high-profile event, lots of people,

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Five Questions with Phillip Rosebrook Jr.

How has the restoration industry changed most while you’ve been a part of it?When I started, the industry was fragmented with most decisions made in the local marketplace. Today, decisions are centralized; companies are connected through networks, franchises or other groups. Restoration companies are much more homogenous with standardized pricing, reporting and best practices. The industry now requires a much more professional business approach. Many insurance decisions are centralized and made on a regional and national basis. What trends do you think will most affect the industry in the next five to 10 years?I

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5 Questions with Michael Pinto, CSP, CMP

How did you become involved with the environmental aspect of restoration?I have been working in the safety and health field since I graduated from college. Although I did not study for that career, I found a job working for the Michigan Occupational Safety and Health Administration (MIOSHA) as a statistician. It was the first professional position I could find that fit my math background. Once in that position, I learned as much as I could of all the facets of safety and health. Shortly after I entered the field, asbestos “exploded” as a safety

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Weathering the Storm

A Case Study in Success: A&J Specialty Services, Inc. DKI, helped BrightStar Care stay dry Picture this: You are a server for a memory care facility, taking the elevator to the basement to return a food cart. As the doors open, the elevator begins filling with water! Panic ensues as you jump on top of the food cart, pull out your cell phone and call your boss, who tells you to navigate to the stairway. Luckily, the stairs take you up to dry ground. For several years, BrightStar Care of Madison, Wisconsin, a memory

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Overcoming the Challenges that Kill Your Company’s Productivity

It’s one thing to drive your business to profitable levels of success. It’s quite another thing to keep it going year after year. After working with Contractors for over 20 years, I’ve learned three challenges cause most business owners to lose power in their day-to-day operations. When you lose power in your operations, you lose money. The fact of the matter is that every business is operated by people and these people have attitudes, emotions, and, sometimes, conflicting points of view. Oftentimes, this can seriously get in the way of your employees’ productivity. It

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Pushing Past Barriers

Can you name the three biggest barriers that block you from increasing net profits, productivity, and employee morale? If not, read through the following to name your enemies, and push past them. BARRIER #1: FINDING AND KEEPING GOOD HELP Finding and keeping good help these days can be difficult; and if your hiring process is lacking, it can block you from growing your company and increasing your profits. If you don’t get this handled, you will be staffing up with employees you don’t really want, putting up with less-than-desirable performance, and suffering the financial

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Annoucncing: RTPE

Can the world of insurance claims and structural restoration get any more unfair and difficult than it already is? The answer is yes, and insurance companies appear to be pleased to bring you this new experience. Rather than deal directly with well-qualified restoration professionals who compellingly explain the processes executed in the repairs to the insured’s property, they simply hand the file review process to an auditor or Repair Contractor Network generally referred to as a Third Party Administrator (TPA). Generally speaking, TPA representatives frequently fail to possess any significant field experience and possess

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Freelancing: Disrupting the Competitive Market

Over the past few articles, I have discussed trends that will likely impact your business in the next decade or so. This is a tough timeframe since the speed of change is accelerating, and sometimes it is difficult to see to the end of the current year. As an observer of the industry, I find it interesting to think about the confluence of restoration, the end-users, and the insurance community and try to find any sort of connectivity. The reality is that the macro business environment is driving changes more than local business or

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