Articles

  It was a standing room only in the hotel banquet hall filled with angry mitigation contractors. They were small mom-and-pop firms mixed with mid-sized regional franchise players. The speaker, a burly man in overalls sporting a restoration logo, approached the podium. He started his speech by raising a fist and saying something to the degree of, “I am sick and tired of insurance adjusters thinking they know more than us; they’re trying to tell us how to do our jobs!” The room erupted in raised fists and shouts of solidarity. As an adjuster,

Be it an effort to control wildlife, livestock or even immigrants, contentious views surround the idea of controlling a problem with the erection of a wall. Perhaps a more civil way of dealing with a problem is to build a bridge by attempting to improve relationships rather than eliminate them. Over the last two decades, the restoration industry has seen an obtrusive figurative “wall” erected that effectively silences all communication between restoration contractors and insurance adjusters. This wall is the insurance industry’s latest solution to avoid dealing directly with restoration companies and is called